Patient Services Coordinator
4 days ago
We are seeking a highly organized and detail-oriented Patient Services Assistant to join our team at Hudson Headwaters Health Network.
This role is responsible for providing exceptional patient support services, ensuring a positive experience for our patients and their families.
The ideal candidate will have excellent communication skills, a strong work ethic, and the ability to work effectively in a fast-paced environment.
Key Responsibilities- Greets patients and visitors promptly and professionally
- Assists with incoming and outgoing calls, faxes, and correspondence
- Identifies emergency situations and takes appropriate actions
- Schedules and reschedules patient appointments, prioritizing availability of provider schedules
- Collects copays, co-insurance, and self-pay balances, offering sliding fee programs as needed
- Checks patients out, scheduling follow-up appointments and processing referrals
- Reconciles payment batch amounts daily, reporting discrepancies to supervisors
- Performs opening and closing procedures, protecting patient confidentiality and adhering to policy and procedure
- Provides exceptional customer service, responding to inquiries from insurance companies and circulating information to appropriate personnel
- Attends training and meetings, assisting with staff training and development
- Classifies and barcodes hard copy documents for electronic medical records
- Reviews and follows policies and legal requirements prior to releasing medical records
- High School Diploma or equivalent
- Computer training and/or medical terminology training preferred
- Minimum one-year work experience in a medical office setting or equivalent training/education required
- Demonstrated ability to manage multiple tasks and prioritize workload
- Experience working with diverse populations required
- Experience with Microsoft Office required
- Experience with EMR and knowledge of billing a plus
- Excellent customer service and communication skills required
The pay rate for this position is $19.00/hour.
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Patient Access Coordinator
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