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Guest Services Specialist
2 months ago
About Jones Lang LaSalle Incorporated
Jones Lang LaSalle Incorporated is a premier professional services and investment management firm with a focus on real estate. Operating in over 80 countries, our team of more than 91,000 professionals is dedicated to assisting real estate owners, occupiers, and investors in achieving their business goals. As a recognized global Fortune 500 company, we are committed to sustainability and corporate social responsibility, striving to shape the future of real estate for a better world.
Our core values—teamwork, integrity, and excellence—are integral to our operations, and we take pride in being acknowledged with numerous awards for our achievements both locally and globally.
We believe in fostering a diverse and inclusive environment where every individual feels welcomed, valued, and empowered to reach their full potential. We recognize that diverse backgrounds, experiences, and perspectives drive innovation and collective success.
If this role aligns with your skills and aspirations, we encourage you to consider this opportunity.
Position Type: Part-Time
Key Responsibilities:
- Maintain a welcoming, friendly, and professional service standard at all times.
- Guide guests efficiently to various services, including dining, lodging, and attractions.
- Tailor services to meet the specific needs of guests.
- Adopt a proactive approach in assisting guests, ensuring their needs are met.
- Support all property initiatives and programs with enthusiasm.
- Adhere to company policies and procedures diligently.
- Keep the Concierge workspace stocked with relevant information, including local maps and brochures.
- Build and nurture relationships through networking with local retailers.
- Meet or exceed established goals for specific job functions.
- Demonstrate comprehensive knowledge of the local community, proactively understanding trends and events to assist guests effectively.
Essential Skills:
- Exceptional communication skills, both verbal and written.
- Strong problem-solving abilities.
- Comfortable engaging with guests.
- Proficient in Microsoft Office, iOS functions, and digital technologies.
- Ability to manage multiple tasks while maintaining a professional demeanor.
- Quickly respond to guest requests with genuine care.
- Ability to prioritize tasks effectively under pressure.
- Work well with diverse personalities and temperaments.
- Self-motivated and action-oriented team player.
- Take pride in the role and the property.
- Strong knowledge of local entertainment, dining, and cultural venues, with a commitment to staying informed.
- Must be able to stand for extended periods.
- Must be able to work independently on certain days.
- Flexible schedule with availability for evenings, weekends, and holidays.
What You Can Expect from Us:
We believe in collective success and invest in supporting one another, learning together, and celebrating achievements. Our Total Rewards program reflects our commitment to your career growth, recognizing your contributions, and providing competitive benefits and compensation.
We look forward to seeing where your ambitions lead you at Jones Lang LaSalle Incorporated.
