Retail Experience Manager

2 days ago


Lexington, Kentucky, United States David's Bridal Full time
Become a Customer Service Expert at David's Bridal

We are seeking a talented Customer Service Expert to join our team in providing exceptional customer experiences. As a key member of our store staff, you will be responsible for resolving customer complaints, addressing concerns, and maintaining a positive store culture.

About the Role:
  • Conflict Resolution: Effectively resolve customer complaints and concerns, while maintaining a professional and empathetic demeanor.
  • Customer Education: Provide product knowledge and training to customers, ensuring they make informed purchasing decisions.
  • Store Operations: Assist with inventory management, visual merchandising, and other store operations tasks as needed.

What We Offer:

  • A salary range of $12.00 - $15.00 per hour, based on location, experience, and performance
  • Ongoing training and development opportunities to enhance your skills and career prospects
  • A generous merchandise discount and referral bonus program

Requirements:

  • Education & Credentials: High school diploma or equivalent, with 1-2 years of prior retail experience in an apparel, service, or specialty store environment
  • Physical Demands: Ability to stand for extended periods, lift up to 25 pounds, and use computer equipment for long periods


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