Retail Cafe Supervisor

6 days ago


Lexington, Kentucky, United States Barnes & Noble Education, Inc. Full time
About Barnes & Noble College

We are a retail partner for nearly 800 colleges and universities nationwide, offering a dynamic retail environment that delivers essential educational content, tools, and merchandise to academic communities.

Job Summary

This part-time position is seeking a resourceful and driven team member to work varying or set schedules on a weekly basis year-round as a Retail Cafe Supervisor in our BNC Starbucks Licensee Cafe. As a supervisor, you will provide assistance to the management team, have oversight for team members within the cafe or store in the absence of upper management, greet customers, and increase customer loyalty while preparing drinks and food in a fast-paced academic environment.

Key Responsibilities
  • Support the management team and be a resource for all departments.
  • Provide exceptional customer service and model wow customer service.
  • Help train and oversee the daily work activity of team members in the Caf.
  • Maintain a working knowledge of all caf operations and assist in the preparation and serving of a variety of hot and cold food and drinks following prescribed recipes and techniques.
  • Assist with assigning work and providing focused direction to caf team members to ensure the set up and restocking of displays, wrap, label, date, and rotate food items for sale is executed daily.
Requirements

To be successful in this role, you will need:

  • Customer service experience in a retail or restaurant environment.
  • Prior supervisor or manager experience.
  • A high-energy, friendly personality, with strong communication skills to interact with a variety of people.
  • Excellent customer service and communication skills needed.
  • Strong interpersonal, communication, organizational, and problem-solving skills.
  • Basic reading, writing, and accounting skills required.
  • The ability to work a flexible schedule including evenings, weekends, and holidays.
Benefits

As a part-time employee, you will be eligible for benefits such as Daily Pay earned wage access, Employee Discount, Paid sick time, Eligibility to participate in a 401(k) (after the completion of 1000 hours worked in a 12-month period), and Commuter Benefits.

Estimated Salary Range

$18.00-$22.00 per hour, depending on experience and qualifications.



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