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Customer Success Director
3 weeks ago
At EliseAI, we are looking for a seasoned Customer Success Director to join our team. This role is responsible for owning strategic relationships with our customers and driving customer satisfaction through the effective use of our products.
The ideal candidate will have a proven track record of creating and maintaining deep, lasting relationships with customers. They will be responsible for developing a deep understanding of our products, bridging the gap between our customers and internal technology teams.
This role requires someone who can communicate technical language to non-technical customers and analyze data sets to determine how to optimize customer performance.
The salary range for this role is $115,000 - $140,000 ($137,500 - $162,500 OTE), plus equity in the company and a comprehensive benefits package.
Key Responsibilities:- Become an expert in EliseAI's products and understand our customer's business needs and goals.
- Communicate the AI's value ensuring successful adoption and utilization of our products.
- Provide world-class support by taking ownership on customer issues and resolving them quickly.
- Write documentation and host workshops on our product offerings.
- Drive adoption of new products and features.
