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Medical Assistant Team Lead

2 months ago

Naples, Florida, United States NCH Healthcare System Full time
Job Summary

The Medical Assistant Supervisor provides clinical expertise and leadership for department members in coordinating staffing and work assignments. This role serves as a mentor by role modeling professional practice consistent with organizational goals, customer service, clinical effectiveness, and standards of care.

Key Responsibilities
  • Assists in development and management of par levels and expense budgets for equipment, supplies, and materials.
  • Oversees ongoing improvement in patient satisfaction.
  • Assumes a clerical or clinical (MA) assignment when staffing levels support the need for assistance.
  • Demonstrates, promotes, and rewards exemplary leadership skills and contributions of the staff toward the achievement of organizational goals.
  • Assists the Practice Manager to identify learning needs of the staff, i.e., arranging for departmental needs assessment, in-services, and other educational programs.
  • Coaches and provides immediate feedback to staff.
  • Assists Practice Manager with labor management of staff.
  • Trains, orients, and meets the new hires (including planning and orientation).
Requirements
  • Minimum of two years of physician's office setting experience required.
  • Associates' Degree preferred.
  • Certified or registered through an approved organization as a Medical Assistant.
  • Intermediate computer knowledge: Uses Microsoft Word, Excel, Outlook, and Windows.