Help Desk Support Specialist
3 days ago
Job Summary
We are seeking a skilled Help Desk Operator to provide expert customer service and technical support to resolve issues, establish accounts, and track trouble tickets. The ideal candidate will have excellent communication skills, strong analytical and problem-solving abilities, and the ability to analyze data to identify trends and issues.
Key Responsibilities
- Provide expert customer service by interfacing with customers to understand and resolve their issues, maintaining a customer-centric approach to ensure high satisfaction levels.
- Assist customers in establishing new accounts and managing existing ones.
- Ensure all account-related issues are resolved promptly and accurately.
- Manage trouble tickets from initiation to completion, leveraging checklists and system expertise to troubleshoot and resolve issues promptly and effectively.
- Provide analytical products based on trouble ticket reports to identify trends, issues, and utilization rates, proactively analyzing data to pinpoint potential issues and areas for improvement.
- Maintain detailed records of customer interactions, issues resolved, and account changes. Generate reports on common issues and suggest improvements to enhance the customer support process.
- Work closely with the IT and development teams to address recurring issues and implement system improvements.
- Communicate technical information in a clear and concise manner to non-technical users.
Requirements
- Secret Clearance.
- Experience in a help desk or technical support role.
- Familiarity with troubleshooting common technical issues and using help desk software.
- Excellent verbal and written communication skills.
- Strong organizational abilities with attention to detail.
- Must be a U.S. Citizen and able to obtain and maintain a U.S. Government Security Clearance.
Preferred Qualifications
- Bachelor's degree or higher in Information Technology, Computer Science, or a related field.
- TS Clearance with SCI Eligibility.
- Relevant certifications such as CompTIA A+, ITIL, or Help Desk Institute (HDI) certification.
About Us
NANA Regional Corporation is a leading provider of federal systems support services. We are committed to delivering high-quality solutions to our government customers while supporting the economic development of our shareholder communities in Alaska.
We offer a comprehensive benefits package, competitive pay, and opportunities for growth and professional development. If you are a motivated and detail-oriented individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
-
Help Desk Specialist
1 week ago
Suffolk, Virginia, United States NANA Regional Corp Full timeJob Title: Help Desk SpecialistWe are seeking a skilled Help Desk Specialist to provide expert customer service and technical support to our clients. The ideal candidate will have excellent communication skills, strong analytical and problem-solving abilities, and the ability to analyze data to identify trends and issues.Responsibilities:Provide expert...
-
Help Desk Support Specialist
5 days ago
Suffolk, Virginia, United States NANA Regional Corp Full timeJob SummaryNANA Regional Corp is seeking a skilled Help Desk Operator to provide expert customer service and technical support to resolve issues, establish accounts, and track trouble tickets. The ideal candidate will have excellent communication skills, strong analytical and problem-solving abilities, and the ability to analyze data to identify trends and...
-
Help Desk Specialist
4 weeks ago
Suffolk, Virginia, United States Booz Allen Hamilton Full timeJob SummaryWe are seeking a highly skilled Help Desk Operator to join our team at Booz Allen Hamilton. As a Help Desk Operator, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesProvide expert technical support and troubleshooting services to clients via phone, email, and in-person...
-
Support Specialist
4 weeks ago
Suffolk, Virginia, United States ROYALKIN DAY SUPPORT LLC Full timeJob OverviewAt ROYALKIN DAY SUPPORT LLC, we are seeking a dedicated and compassionate Support Specialist to join our team. In this role, you will have the opportunity to make a meaningful difference in the lives of individuals we serve.Key ResponsibilitiesImplement Support Plans: Work closely with individuals to implement support plans that promote their...
-
Computer Support Specialist
4 weeks ago
Suffolk, Virginia, United States Apex Systems Full timeJob Title: Computer Support SpecialistLocation: Suffolk, VAPay: $27.00/HR - $31.00/HRLayout: 6 Month Contract to Permanent Hire with ClientSchedule: M-F day hours (40 hour weeks)Qualifications:3+ years of help desk/desktop support experienceExperienced with Windows 10+ & M365 + Intune neededUtilizing ticketing systems and customer serviceCan independently...
-
Computer Support Specialist
2 weeks ago
Suffolk, Virginia, United States Apex Systems Full timeJob Title: Computer Support SpecialistLocation: Suffolk, VAPay: $27.00/HR - $31.00/HRLayout: 6 Month Contract to Permanent Hire with ClientSchedule: M-F day hours (40 hour weeks)Qualifications:3+ years of help desk/desktop support experienceExperienced with Windows 10+ & M365 + Intune neededUtilizing ticketing systems and customer serviceCan independently...
-
Support Specialist
1 week ago
Suffolk, Virginia, United States ITS MY LIFE LLC Full timeh3Job Description/h3pAt ITS MY LIFE LLC, we are seeking a highly skilled and compassionate Support Specialist to join our team. As a Support Specialist, you will play a vital role in providing learning and support for individuals with intellectual disabilities in a community-based environment./ppbKey Responsibilities:/b/pulliImplement the day-to-day needs of...
-
Technical Support Specialist
4 weeks ago
Suffolk, Virginia, United States Apex Systems Full timeJob Title: Technical Support SpecialistApex Systems is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for ensuring computer equipment and software are running properly, troubleshooting and repairing problems with PC hardware and software, and configuring new computers, peripherals,...
-
Treasury Services Support Specialist
1 week ago
Suffolk, Virginia, United States Bank & Investment Group Full timeTreasury Services Support SpecialistTowneBank is a relationship-driven local bank focused on creating a warm sense of belonging and financial well-being among our members. We are seeking a Treasury Services Support Specialist to provide exceptional support for Treasury Services, including ACH Origination, Wire Transfers, Account Analysis, Corporate Online...
-
Sales Associate
1 week ago
Suffolk, Virginia, United States Massage Envy Full timeUnlock Your Earning PotentialEarn up to $25 per membership sold, plus your base hourly rate, as a Front Desk Sales Associate at Massage Envy. As a key member of our team, you'll drive our vision of total body care by executing the sales process and script, providing exceptional customer service, and promoting our services and products.Key...
-
Treasury Services Support Specialist
1 month ago
Suffolk, Virginia, United States Bank & Investment Group Full timeTreasury Services Support SpecialistJoin our team at Bank & Investment Group as a Treasury Services Support Specialist, where you will play a critical role in providing exceptional support to our members and branch personnel. As a key member of our Treasury Team, you will be responsible for assisting with the processing of ACH, wire transfers, positive pay...
-
MS Application
4 weeks ago
Suffolk, Virginia, United States Apex Systems Full timeJob Title: MS Application & Desktop Support SpecialistApex Systems is seeking a highly skilled MS Application & Desktop Support Specialist to join our team in Suffolk, VA. As a key member of our IT team, you will be responsible for ensuring the smooth operation of computer equipment and software, troubleshooting and repairing problems with PC hardware and...
-
Treasury Services Support Specialist
4 weeks ago
Suffolk, Virginia, United States Bank & Investment Group Full timeTreasury Services Support SpecialistJoin our team at Bank & Investment Group as a Treasury Services Support Specialist, where you will play a critical role in providing exceptional support to our corporate members. As a key member of our Treasury Team, you will be responsible for delivering top-notch service and ensuring the smooth operation of our Treasury...
-
Front Desk Sales Representative
2 weeks ago
Suffolk, Virginia, United States Massage Envy Full timeUnlock Your Earning PotentialEarn up to $25 per membership sold, plus your base hourly rate, as a Front Desk Sales Associate at Massage Envy. We're seeking committed, friendly, and sales-minded individuals to drive our vision of total body care.Key Responsibilities:Execute the sales process and script to promote memberships and services.Provide exceptional...
-
Traveling Physical Therapist
1 week ago
Suffolk, Virginia, United States Healthcare Support Full timeHealthcare Support is seeking a travel Physical Therapist for a challenging assignment in Virginia.Job Description & RequirementsSpecialty: Physical TherapistDiscipline: TherapyEmployment Type: TravelBenefits of this Physical Therapist with Healthcare Support:Immediate enrollment in Health InsuranceDental InsuranceLife InsuranceEmployee Assistance Program...
-
Traveling Physical Therapist
1 week ago
Suffolk, Virginia, United States HealthCare Support Full timeJob DetailsHealthcare Support is seeking a travel Physical Therapist for a 13-week contract in Suffolk, Virginia.Specialty: Physical TherapistDiscipline: TherapyEmployment Type: TravelAs a travel Physical Therapist with HealthCare Support, you will have access to a range of benefits, including:Immediate enrollment in Health InsuranceDental InsuranceLife...
-
Traveling Physical Therapist
4 days ago
Suffolk, Virginia, United States Healthcare Support Full timeJob DetailsHealthcare Support is seeking a travel Physical Therapist for a 13-week contract in Suffolk, Virginia.Specialty: Physical TherapistDiscipline: TherapyEmployment Type: TravelThis Physical Therapist role offers a unique opportunity to work with a reputable healthcare organization and gain valuable experience in a dynamic...
-
Patient Service Coordinator
1 week ago
Suffolk, Virginia, United States Select Physical Therapy Full timeJob SummaryWe are seeking a highly skilled Patient Service Specialist to join our team at Select Physical Therapy. As a Patient Service Specialist, you will be responsible for providing exceptional patient care and ensuring a positive experience for our patients.Key ResponsibilitiesGreet and register new patients, providing information about their...
-
Massage Therapist
4 days ago
Suffolk, Virginia, United States Massage Envy Full timeOpportunity Overview Unlock Your Potential with Massage Envy As a Massage Therapist at Massage Envy Harbour View, you will have the opportunity to make a meaningful difference in the lives of our clients while enjoying a supportive and empowering work environment. Our ideal candidate is a licensed massage therapist with a passion for helping others feel...
-
IT Systems Specialist
4 days ago
Suffolk, Virginia, United States Innovatus Technology Consulting Full timeJob OverviewWe are seeking a highly skilled IT Systems Specialist to join our team at Innovatus Technology Consulting. The ideal candidate will have a strong background in IT and a proven track record of delivering technical solutions.The IT Systems Specialist will be responsible for developing, designing, and maintaining network computer and IT systems...