Customer Service Representative

10 hours ago


York, Pennsylvania, United States Safelite Full time
About the Role

The Customer Advocate is a vital part of Safelite's customer-facing team, responsible for delivering exceptional service and support to our customers. This role requires a high level of organization, energy, and creativity to resolve customer concerns efficiently and effectively.

Key Responsibilities
  • Welcome and assist in-shop customers, addressing their concerns and providing solutions in a timely and professional manner.
  • Manage incoming calls, emails, and faxes related to service issues, pricing, warranties, and other customer inquiries.
  • Confirm and complete work order information, including insurance verification, additional parts, and missing details.
  • Process administrative tasks such as buyouts, invoices, work orders, and credit memos.
  • Review orders from the national contact center and manage dealer part orders and special accounts.
What We Offer
  • Competitive weekly base pay starting at $18/hour.
  • A comprehensive benefits package valued at over $10k, including a 401(k) plan with company matching, medical coverage plans, and paid time off programs.
  • Up to $5,250 annually in tuition reimbursement.
  • Paid training and all necessary tools and resources for success.
Requirements
  • High School Diploma/GED/Equivalent required.
  • 1-3 years of experience in telephone operations or business administration.
  • Ability to provide world-class customer service in a fast-paced environment.
  • Professional appearance and ability to wear personal protective equipment.
  • Ability to travel up to 10%.


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