Customer Service Representative
3 weeks ago
Job Summary
We are seeking a highly skilled and empathetic Customer Service Representative to join our Member Services team at Benenden Healthcare Society Limited. As a key member of our team, you will be responsible for delivering exceptional customer service to our members, providing support and guidance on our healthcare services.
Key Responsibilities
- Provide timely and effective support to members via phone, email, and other communication channels
- Respond to member inquiries and resolve issues in a professional and courteous manner
- Work collaboratively with internal teams to ensure seamless delivery of services
- Develop and maintain a thorough understanding of our healthcare services and products
- Meet or exceed performance targets and key performance indicators (KPIs)
Requirements
- Excellent communication and interpersonal skills
- Proven experience in a customer-facing role, preferably in the healthcare industry
- Ability to work in a fast-paced environment and adapt to changing priorities
- Strong problem-solving and analytical skills
- High level of empathy and understanding of member needs
What We Offer
- A competitive salary and benefits package
- Ongoing training and development opportunities
- A dynamic and supportive work environment
- The chance to make a real difference in the lives of our members
About Us
Benenden Healthcare Society Limited is a not-for-profit organization dedicated to providing high-quality healthcare services to our members. We are committed to delivering exceptional customer service and building strong relationships with our members and partners.
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