Customer Service Representative

3 weeks ago


York, Pennsylvania, United States Benenden Healthcare Society Limited Full time

Job Summary

We are seeking a highly skilled and empathetic Customer Service Representative to join our Member Services team at Benenden Healthcare Society Limited. As a key member of our team, you will be responsible for delivering exceptional customer service to our members, providing support and guidance on our healthcare services.

Key Responsibilities

  • Provide timely and effective support to members via phone, email, and other communication channels
  • Respond to member inquiries and resolve issues in a professional and courteous manner
  • Work collaboratively with internal teams to ensure seamless delivery of services
  • Develop and maintain a thorough understanding of our healthcare services and products
  • Meet or exceed performance targets and key performance indicators (KPIs)

Requirements

  • Excellent communication and interpersonal skills
  • Proven experience in a customer-facing role, preferably in the healthcare industry
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Strong problem-solving and analytical skills
  • High level of empathy and understanding of member needs

What We Offer

  • A competitive salary and benefits package
  • Ongoing training and development opportunities
  • A dynamic and supportive work environment
  • The chance to make a real difference in the lives of our members

About Us

Benenden Healthcare Society Limited is a not-for-profit organization dedicated to providing high-quality healthcare services to our members. We are committed to delivering exceptional customer service and building strong relationships with our members and partners.



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