Customer Service Representative
2 weeks ago
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at Kennebunk Savings. As a key member of our banking team, you will be responsible for providing exceptional customer service, processing transactions accurately and efficiently, and maintaining a working knowledge of our company's products and services.
Key Responsibilities- Transaction Processing/Cash Handling: Process a variety of transactions accurately and efficiently, including deposits, withdrawals, loan payments, and check cashing.
- Customer Service: Display a friendly, outgoing, and professional demeanor, resolving problems quickly and efficiently, and being respectful to customers.
- Product/Technical Knowledge: Maintain a working knowledge of company products and services to communicate effectively with customers and provide recommendations.
- Other Duties and Responsibilities: Promote the Kennebunk Savings brand, support community focus, and adhere to organizational policies and procedures.
- Education: High school or General Education Diploma
- Desired Experience: Experience in a professional, service-focused, and fast-paced environment
- Desired Skills: Proficient in Microsoft Office Products, strong written and verbal communication skills, and ability to adapt to change
The physical surroundings are generally pleasant and comfortable with minimal exposure to injury or other hazards. Dexterity of hands and fingers to operate a computer and other office equipment, lifting and moving of moderately heavy objects on occasion, and standing for extended periods of time are required.
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