Customer Service Representative

4 weeks ago


Madison, Wisconsin, United States Pellitteri Waste Systems Full time
Customer Care Specialist

Pellitteri Waste Systems, Inc. is seeking an experienced Customer Care Specialist to join our team. As a key member of our customer service department, you will be responsible for providing exceptional service to our customers, resolving issues in a timely and professional manner, and working closely with our sales and dispatch teams to ensure seamless service delivery.

Responsibilities:
  • Field customer calls relating to roll-off, front-load, residential, rotator, data destruction, and other services offered
  • Take escalated phone calls and/or emails when necessary
  • Provide accurate service and pricing information to customer inquiries and sales
  • Provide a high level of customer support for information requests, troubleshooting service issues and coordinate efforts with the CS department, dispatch and sales
  • Participate in the planning and improvement of the departments processes

Qualifications:
  • 3-5 years of customer service experience preferred
  • Ability to think critically and problem-solve with creative solutions
  • Experience using various computer programs e.g. word processing, spreadsheets, calendars, etc.
  • Proven experience with high level writing skills and experience with working with municipalities is preferred
  • Outstanding interpersonal skills; demonstrated ability to work effectively with customers and staff
  • Ability to prioritize, multitask, be detail-oriented and efficient
  • Excellent written and verbal communication skills

About Pellitteri Waste Systems, Inc.:
Pellitteri Waste Systems, Inc. provides commercial and residential waste recovery systems, as well as at the customer site confidential document destruction. Our mission is to continue the family business and the Pellitteri's tradition of service by promptly responding to customer needs, offering individualized solutions, communicating effectively and following through. These solutions will be environmentally and fiscally responsible. Our commitment to safety, professionalism, staff and growth will foster an environment which benefits our team, clients and community. PWS, Inc. is An Equal Opportunity / Affirmative Action Employer.

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