Commercial Lines Account Manager
4 weeks ago
Job Summary:
The Commercial Lines Account Manager at ALKEME Insurance plays a vital role in delivering exceptional service to our clients. This position requires a strong understanding of insurance products and a keen eye for detail.
Key Responsibilities:
- Provide technical support to Sales Executives/Account Executives in analyzing client needs.
- Accompany Sales Executives/Account Executives on prospect and client meetings.
- Complete applications in coordination with Sales Executives/Account Executives, submit applications to eligible carriers, and follow up on quotations.
- Order and issue binders, certificates, policies, endorsements, and other related items, verifying their accuracy and forwarding them to clients.
- Determine direct or agency billing and invoice accordingly.
- Prepare summaries of insurance, schedules, and proposals.
- Review audits of policies, verify accuracy, and facilitate corrections between clients and carriers.
- Process incoming mail and phone requests, responding promptly and appropriately within company guidelines.
- Use agency credit and collection policy in invoicing and pursuing prompt payments.
- Determine reasons for cancellation requests and act to save accounts, notifying Sales Executives/Account Executives.
- Process and follow up on cancellation requests to carriers, ensuring accurate and timely resolution.
- Assist clients in submitting first claims, facilitate prompt response from carrier staff, and follow up on claims status according to agency procedures.
- Identify exposure to loss and recommend appropriate coverages in coordination with Sales Executives/Account Executives.
- Online rating of quotes.
- Order loss runs and maintain the loss run card.
- Maintain accurate and current detailed information in the Applied EPIC system.
Requirements:
- College education with a minimum of 3 years of insurance experience or a minimum of 5 years of insurance experience.
- Must hold a valid Property Casualty Broker-Agent license.
- Ability to communicate effectively, both verbally and in writing, with others to explain complex issues, receive and interpret complex information, and respond appropriately.
- Knowledge of insurance products and usages.
- Knowledge of insurance markets and reference to markets.
- Ability to carry out complex tasks with many concrete and abstract variables.
Physical Requirements:
- Prolonged periods of sitting at a desk and working on a computer.
- Must be able to pull or lift up to 15 pounds at times.
Compensation:
This position will pay in the $85,000-$90,000 range plus benefits (depending on experience, skill level, etc.).
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