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Customer Service Team Lead

2 months ago

Overland Park, Kansas, United States Floor & Decor Full time
Floor & Decor Frontage Rd.

Job Summary

As a Connected Customer Supervisor at Floor & Decor, you will be responsible for leading a dynamic team of customer service associates. Your key responsibilities will include supervising cashiering, returns, cash office functions, inventory management, and e-commerce support. You will also be responsible for supervising inventory movement within the store and auditing reports, including inventory control, return of sale, and void reports.

Key Responsibilities
  • Manage a team of customer service associates to ensure excellent customer experience
  • Supervise cashiering, returns, and cash office functions to maintain accurate inventory and financial records
  • Oversee inventory management, including receiving, stocking, and maintaining inventory levels
  • Provide e-commerce support to customers and ensure seamless online shopping experience
  • Audit reports to identify areas for improvement and implement changes to optimize store operations
Requirements

To be successful in this role, you will need to have excellent leadership and communication skills, as well as the ability to work in a fast-paced environment. You should also have a strong understanding of inventory management and customer service principles.