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Client Relations Advisor

2 months ago

Williamstown, Kentucky, United States Accountable2You Full time
Client Relations Advisor at Accountable2You
  • About the Company: Accountable2You is expanding and is on the lookout for a Client Relations Advisor to join their committed team. They emphasize customer service as a fundamental aspect of their business strategy, concentrating on excellence in service and growth.
Position Overview:

We are seeking a Client Relations Advisor to deliver technical support and guidance to clients. As a member of the A2U team, you will manage a variety of client inquiries, resolve software challenges, and interact with clients through various communication channels.

What You Will Do:

  • Gain a deep understanding of the software
  • Assist clients with troubleshooting and clarifications
  • Engage in resolving billing inquiries
  • Provide training on optimal software usage

Essential Qualifications:

  • At least 2 years of experience in customer support
  • Knowledge of the SaaS sector and technology
  • Excellent written and verbal communication abilities
  • Empathy and patience in client interactions
  • Strong problem-solving skills and a proactive mindset

Requirements:

  • 2+ years in a customer support role
  • Experience in software and technical assistance
  • Proficient in communication and problem-solving
  • Familiarity with various software applications
  • Ability to adapt to changes and work collaboratively

Work Environment:

This position requires a commitment to providing exceptional customer support and a passion for technology. If you are dedicated to making a positive impact and contributing to a supportive team, Accountable2You may be the right place for you.