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IT Support Specialist

4 weeks ago

Denver, Colorado, United States Collabera Full time
Job Summary:

As a Helpdesk Operations Specialist at Collabera, you will be responsible for identifying potential production failure scenarios, creating incident tickets, enhancements, and problem tickets in our ticket tracking system, and communicating effectively with our development and internal business operations teams.

Key Responsibilities:

Identify vulnerabilities and opportunities for improvement, and maintain metrics to help develop analysis that will drive improvement in all areas of Production Services.

Create and enhance administrative, operational, and technical policies and procedures, adopting best practice guidelines, standards, and procedures.

Take ownership of escalations and perform troubleshooting, analysis, research, and resolution using advanced query and programming skills.

Requirements:

Strong analytical and problem-solving skills.

Excellent communication and interpersonal skills.

Ability to work in a fast-paced environment and prioritize tasks effectively.

What We Offer:

Competitive salary range of $20/Hr. to $22/Hr.

Opportunity for relocation.

Location:

Denver, Co