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Customer Service Ambassador

2 months ago

Stillwater, Oklahoma, United States Regal Car Sales and Credit Full time
About Us

Regal Car Sales and Credit is a reputable Buy Here Pay Here Car Dealership with over 30 years of experience in the industry. We pride ourselves on providing a hassle-free, customer-centric experience, and that's where you come in.

Job Description

As a Regal Car Sales and Credit Customer Service Representative, your primary responsibility will be to assist our customers throughout the vehicle selection process. Your key duties will include:

  • Building and Maintaining Open, Honest, and Timely Communication with our customers via various channels.
  • Demonstrating Excellent Communication Skills to ensure seamless customer interactions.
  • Assisting customers with the Application and Qualification Processes to facilitate a smooth vehicle purchase experience.
  • Communicating the Requirements for Vehicle Purchase with Regal Car Sales and Credit to our customers.
  • Maintaining an Active Customer Database within our company-wide CRM software.
  • Attending to Follow-Ups, Scheduling Customer Appointments, and responding to electronic leads as needed.
  • Demonstrating Excellent Face-to-Face Communication Skills to build strong relationships with our customers.
  • Maintaining Accurate Paperwork for our customers as necessary.
  • Maintaining a Good Driving Record to ensure safe and reliable transportation.
Benefits

We offer a comprehensive benefits package, including:

  • Medical and Health Savings Account with company match.
  • Dental and Vision Plan Options to ensure your overall well-being.
  • 401K Plan with company match up to 6% to support your retirement goals.
  • Company-Paid $10,000 Life Insurance Policy to provide peace of mind for you and your loved ones.
  • AFLAC Supplemental Insurance Options to further enhance your benefits.
  • Vehicle Purchase Plan to help you acquire a vehicle at a discounted rate.
  • Tuition Assistance to support your educational pursuits.
Requirements

To be successful in this role, you must have:

  • A VALID State Driver's License and a good driving record.
  • Be willing to work a 40-Hour Work-Week to ensure seamless customer service.
  • No prior experience is required, but a passion for delivering exceptional customer experiences is essential.