Service Manager
4 weeks ago
White Star Machinery is seeking a skilled Service Manager to oversee daily operations and ensure exceptional customer service. The ideal candidate will have 3-5 years of management experience and a strong background in construction/agricultural equipment.
Key Responsibilities:
- Manage a team of service technicians to deliver high-quality service and maintain a positive customer experience.
- Develop and implement effective repair methodologies to optimize job flows and enhance service efficiency.
- Cultivate strong relationships with customers, suppliers, and other department personnel to promote service work satisfaction.
- Forecast capital expenditures and maintain shop equipment and vehicles to ensure compliance with regulatory standards.
Requirements:
- 3-5 years of management experience in a related field.
- Prior experience as a field or service technician is preferred.
- Strong leadership and problem-solving skills, with a focus on customer satisfaction.
- Ability to develop and maintain relationships with customers, suppliers, and other department personnel.
Benefits:
- Monday to Friday day shift with a consistent schedule.
- Family-friendly environment with a positive and inclusive culture.
- Comprehensive insurance package, including health, vision, and dental coverage.
- Generous paid vacation and flex time.
- 401K plan with profit sharing and bonuses.
- Paid training programs and opportunities for career advancement.
White Star Machinery is an equal opportunity employer and prohibits discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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