Customer Experience Associate

1 day ago


Stillwater, Oklahoma, United States State Farm Insurance Full time

Job Summary:

At State Farm Insurance, we're seeking a highly skilled Customer Experience Associate to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our policyholders, responding to inquiries, and resolving customer issues in a professional and efficient manner.

Key Responsibilities:

  • Assist customers with policy changes, inquiries, and complaints.
  • Provide accurate and timely information regarding insurance products and services.
  • Process policy applications, renewals, and cancellations.
  • Handle billing and payment inquiries.
  • Collaborate with team members to ensure customer satisfaction.
  • Maintain accurate customer records and update information as needed.
  • Stay updated on industry trends and changes in insurance policies.

Requirements:

  • Excellent communication and customer service skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong analytical and problem-solving skills.
  • Proficiency in using insurance software and systems.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.


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