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Store Operations Leader

2 months ago

State College, Pennsylvania, United States Fisher Auto Parts Full time
Job Summary

Fisher Auto Parts is seeking a highly motivated and experienced Store Operations Leader to join our team. As a key member of our management team, you will be responsible for leading and managing the day-to-day operations of our store, ensuring that all company objectives are met and aligned with our core values of offering "the best quality at very competitive prices."

Key Responsibilities
  • Lead and manage the store team to achieve sales and expense priorities, ensuring that the store achieves and/or exceeds budgeted financial goals, including accounts receivable objectives.
  • Ensure that an atmosphere of safety and respect for associates and customers exists in our stores at all times.
  • Monitor and manage authorized inventory to ensure maximum profitability and product availability.
  • Provide input into effective pricing strategies within competitive markets.
  • Maintain the highest standards of customer service, including prompt handling of all customer and associate complaints/concerns.
  • Maintain store appearance and merchandising at or above acceptable company standards.
  • Ability to work in a fast-paced and dynamic wholesale/retail environment.
  • Ability to make sound, common sense business decisions.
  • Ability to communicate effectively with peers, direct reports, and corporate management, both verbally and in writing.
  • Strong interpersonal and communication skills and the ability to work effectively within a diverse population and workforce.
  • Provide input into the selection, hiring, training, developing, and retention processes for quality associates.
  • Ability to lead and manage high-performing and collaborative store and outside sales associates.
  • Ability to direct, coordinate, and set the example for associate performance.
  • Ability to hold associates accountable for successful outcomes/results.
  • Ability to ensure effective and efficient use of all available resources in a cost-effective manner.
  • Ability to build strong relationships with associates, customers, office, and warehouse support staff, peers, and supervisors.
  • Ability to manage labor hours and payroll costs effectively.
  • Ability to think in terms of overall leadership and business objectives.
  • Ability to effectively coach and teach associates to reach their full potential.
  • Ability to plan, schedule, delegate responsibility for, and follow up on assigned duties, while holding associates accountable for achieving both personal and store results.
  • Ability to manage inventory levels for maximum profitability and customer needs, while holding inventory losses to an acceptable level as established by the company.
  • Ability to understand all facets of the store operations model, including inventory management, stocking levels, warehousing, parts distribution, and delivery systems.
  • Strong organizational and motivational skills.
  • Ability to maintain high standards of customer service and create positive customer experiences that reflect well upon the company.
  • Ability to build customer loyalty.
  • Utilization of all available tools regarding marketing, training, and customer technology programs as a means of increasing sales and market share.
  • Familiarity with the use of computerized systems and applications, including electronic parts catalogs, inventory control, time calculation, cash, invoicing, and credit systems.
  • Ability to write an effective work schedule that ensures appropriate store coverage to improve results and provide high levels of customer service.
  • Ability to monitor all activity within the store and outside sales/delivery program, thus ensuring safe, effective, and productive results while driving key business objectives, including the reduction or elimination of at-fault accidents.
  • Ability to manage time effectively.
  • Working knowledge of automotive systems.
Requirements
  • High school diploma or GED equivalent.
  • Bachelor's degree in business or a related area preferred.
  • 2-3 years of prior experience managing others in a wholesale/retail environment.
  • A valid driver's license is a requirement of this position (MVR Report must be obtained by applicant and submitted for approval prior to hire date) and satisfactory MVR must be maintained.
  • Successfully complete a pre-employment drug test.
  • ASE Certification preferred, but not necessary at time of hire.
  • 3 Acknowledgement of and adherence to all Company policies and procedures as contained within the Fisher Auto Parts Employee and Driver's Handbooks, which will be provided at the time of hire.
Work Schedule

Monday through Friday 7:20 AM to 5:30 PM and every other Saturday 7:30 AM to 12:00 PM.

Must implement a flexible schedule that would allow you to work an assortment of days, evenings, and/or weekends (as needed) designed to provide quality service, while successfully growing the business with profitability and integrity.