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Parts Sales Specialist

2 months ago

Cheyenne, Wyoming, United States McCandless Truck Center Full time

Company Overview:
McCandless Truck Center stands as a leading Commercial Truck Sales & Leasing Dealership in the region, dedicated to serving the community with excellence.

Work Environment:
We pride ourselves on fostering a vibrant culture that emphasizes growth and development, ensuring our employees thrive both personally and professionally.

Benefits:
We offer a comprehensive benefits package, including:
- Health Insurance with 80% of employee premiums covered by the company
- Complimentary Dental & Vision insurance for employees
- Life Insurance Policy
- 401(k) plan with company matching
- Paid Time Off and Vacation Days
- Ongoing Training Opportunities
- A Supportive and Positive Work Culture

Position Summary:
The Parts Sales Specialist is responsible for assisting customers in selecting necessary parts, whether over the counter, via the shop, or through phone inquiries.

Key Responsibilities:
- Provide exceptional service to all customers, both retail and shop, in a friendly and efficient manner.
- Inform customers about companion part requirements and promotional offers, ensuring they are aware of the complete product range.
- Handle phone inquiries, offering price quotes and relevant information.
- Maintain a high level of service for both internal and external clients.
- Pull and fulfill orders from inventory.
- Notify the parts manager regarding out-of-stock items or urgent shop materials.
- Source out-of-stock parts from external suppliers and place emergency orders as needed.
- Communicate with service advisors and customers when special orders arrive.
- Follow up on back-ordered items.
- Regularly verify will-call and back-order files, returning or restocking items as necessary.
- Replenish assigned inventory on a daily basis.
- Assist outside sales representatives with their orders.
- Ensure all internal parts requests are billed appropriately.
- Process payments from retail customers or obtain credit authorizations.
- Manage returns for parts, ensuring original invoices are available for verification.
- Maintain organized records of repair orders, invoices, insurance estimates, and special orders.
- Prepare orders for daily shipment, delivery, or pick-up.
- Participate in available training programs.
- Stay updated on new products and product enhancements.
- Uphold a professional appearance at all times.

Additional Responsibilities:
Other duties may be assigned as necessary.

Qualifications:
- One-year certificate from a college or technical school; or three to six months of related experience and/or training; or an equivalent combination of education and experience.

Language Skills:
- Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence.
- Capable of effectively presenting information in one-on-one and small group settings to customers, clients, and colleagues.

Mathematical Skills:
- Proficient in basic arithmetic operations, including addition, subtraction, multiplication, and division. Ability to compute rates, ratios, and percentages, and to interpret bar graphs.

Reasoning Ability:
- Ability to apply common sense understanding to carry out instructions in written, oral, or diagram form. Capable of addressing problems involving multiple concrete variables in standardized situations.

Physical Demands:
The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this role. Reasonable accommodations may be made for individuals with disabilities.

Work Environment:
The characteristics of the work environment are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations may be made for individuals with disabilities.

While performing the duties of this position, the employee may be exposed to:
- Wet and/or humid conditions
- Moving mechanical parts
- Fumes or airborne particles
- Toxic or caustic chemicals
- Outdoor weather conditions
- Extreme heat
- Risk of electrical shock
- Vibration
The noise level in the work environment is moderate.