Help Desk Specialist

3 days ago


Lowell, Massachusetts, United States Delaware Nation Investments Full time
Job Title: Help Desk Specialist

Delaware Nation Investments is seeking a skilled Help Desk Specialist to provide technical support to our National Park Service employees in the Northeast Region Offices.

Responsibilities:
  • Provide desk-side and telephonic support for desktop hardware, software, and connectivity for staff.
  • Operate and maintain a centralized help desk using a web-based helpdesk system to record all IT support requests.
  • Install, configure, and upgrade hardware, software, and peripheral devices such as printers and scanners.
  • Install and configure office computer equipment as needed, including desktop computers, notebook computers, handheld devices, peripheral devices, components, and other similar IT devices.
  • Utilize Active Directory to modify user accounts, unlock, and reset network accounts as needed.
  • Administer network-based computer security training course completion for new employees as needed.
  • Prepare end-user technical instructions, manuals, and troubleshooting tips as requested.
  • Record and maintain property records for computer equipment (transfer, removals, disposition of IT property) and reconciliation of annual NPS property inventory.
Qualifications:
  • 1+ years of IT support experience.
  • Public Trust clearance or eligibility.
  • A+ or Network+ Certification preferred.
  • Proficiency in Microsoft Office and Windows operating systems.
  • Experience with MS Internet Explorer, Google Chrome, and MS SharePoint.
  • Familiarity with Gmail for Government and Google Apps Suite.
  • Knowledge of webinar client software (Cisco WebEx, GoToMeeting, etc.).
AAP/EEO Statement:

Delaware Nation Investments complies with all federal, state, and local laws designed to protect employees and job applicants from discrimination based on race, religion, color, sex, parental status, national origin, age, disability, genetic information, military service, or other non-merit-based factors.

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.



  • Lowell, Massachusetts, United States Delaware Nation Investments Full time

    Job Title: Help Desk SpecialistDelaware Nation Investments is seeking a highly skilled Help Desk Specialist to provide technical support to our National Park Service employees.Responsibilities:Provide desk side and telephonic support for desktop hardware, software, and connectivityOperate and maintain a centralized help desk using a web-based system to...

  • Help Desk Specialist

    3 weeks ago


    Lowell, Massachusetts, United States Delaware Nation Investments Full time

    Job Title: Help Desk SpecialistDelaware Nation Investments is seeking a skilled Help Desk Specialist to provide technical support to our National Park Service employees in the Northeast Region Offices.Responsibilities:Provide desk-side and telephonic support for desktop hardware, software, and connectivity for staff.Operate and maintain a centralized help...


  • Lowell, Massachusetts, United States Wachter Full time

    Help Desk Support - 3rd ShiftWachter is seeking a highly skilled and motivated Help Desk Support Specialist to join our team. As a Help Desk Support Specialist, you will be responsible for providing technical support to our field technicians, ensuring that they have the necessary tools and resources to complete their tasks...


  • Lowell, Massachusetts, United States Wachter Full time

    Help Desk Support OpportunityWachter is seeking a skilled Help Desk Support professional to join our team. As a Help Desk Support Specialist, you will play a critical role in providing technical assistance and support to our field technicians.Key Responsibilities:Capture project data, including check-in/check-out times and validation of work completion...


  • Lowell, Massachusetts, United States Ultimate Software Full time

    About the RoleUltimate Software is seeking a highly skilled Product Support Representative to join our Global Support organization. As a Product Support Representative, you will be responsible for delivering exceptional support to our customers, utilizing outstanding customer service skills and techniques that promote customer satisfaction and retention.Key...

  • Security Specialist

    2 weeks ago


    Lowell, Massachusetts, United States Target Full time

    Join Target's Asset Protection TeamAs a Security Specialist at Target, you will contribute to a secure work environment for all team members, temporary workers, vendors, and visitors. Your role will involve executing routines to identify and investigate theft, and helping to advance Asset Protection partnerships through professional interaction.Key...

  • IT Support Specialist

    2 weeks ago


    Lowell, Massachusetts, United States Lowell Community Charter Public School Full time

    Job Title: IT AssistantLowell Community Charter Public School is seeking a highly skilled and motivated IT Assistant to join our team.Job Summary:The IT Assistant will provide technical support and assistance to faculty and staff, ensuring the smooth operation of our computer network and systems. This role requires strong organizational, customer service,...


  • Lowell, Massachusetts, United States UMass Lowell Full time

    Job SummaryThe Student Affairs/Residence Life Part-Time Customer Service Specialist plays a vital role in providing exceptional customer service to students, families, and the broader community. This position requires a friendly, analytical, and highly organized individual who can effectively manage multiple priorities and maintain a high level of composure...


  • Lowell, Massachusetts, United States Labcorp Full time

    Labcorp is a leading healthcare company that provides vital information to help our clients and patients understand their health.We are seeking a Phlebotomy Specialist to work in a Patient Service Center or Client office. In this role, you will provide exceptional customer service, perform skilled specimen collections, and be the face of the company.Key...


  • Lowell, Massachusetts, United States Advocates Full time

    Job SummaryWe are seeking a highly skilled and compassionate Crisis Intervention Specialist to join our team at Advocates. As a key member of our Behavioral Health department, you will work closely with law enforcement to provide crisis intervention services to individuals in need.Key ResponsibilitiesAccompany first-responding officers to call-out situations...


  • Lowell, Massachusetts, United States Vinfen Full time

    Job DescriptionJob Summary:Vinfen is seeking a highly motivated and compassionate Family Support Specialist to join our team. As a Family Support Specialist, you will provide supportive services to parents and caregivers of youth ages 13-18 with behavioral health, mental health, substance use disorder, and co-occurring disorders.Key Responsibilities:Provide...


  • Lowell, Massachusetts, United States Vinfen Full time

    Job DescriptionJob Summary:Vinfen is seeking a highly motivated and compassionate Family Support Specialist to join our team. As a Family Support Specialist, you will provide supportive services to parents and caregivers of youth ages 13-18 with behavioral health, mental health, substance use disorder, and co-occurring disorders.Key Responsibilities:Provide...


  • Lowell, Massachusetts, United States Seven Hills Foundation Full time

    Job SummaryWe are seeking a dedicated and compassionate LPN to join our team as a Medical Support Specialist. In this role, you will provide individual medical support and education to individuals in assigned programs, advocating for their optimal health and well-being.ResponsibilitiesAssess and coordinate healthcare services for participants, ensuring...


  • Lowell, Massachusetts, United States College Hunks Hauling Junk & Moving Full time

    Be Part of a Dynamic TeamAre you looking for a job that offers a sense of camaraderie, innovation, and a drive to excel? College Hunks Hauling Junk & Moving is the perfect fit for you!What We OfferCompetitive Pay and Benefits - Enjoy a compensation package that sets you up for success.Flexible Schedule - Work at your own pace and enjoy a better work-life...


  • Lowell, Massachusetts, United States BrightSpring Health Services Full time

    About the RoleWe are seeking a highly skilled Pharmacist to join our team as a Hospice Care Specialist. In this role, you will provide clinical consultative services to patients and therapeutic recommendations to nurses, physicians, and other hospice personnel.Key ResponsibilitiesConduct and evaluate medication profiles/histories, assess compliance, and...


  • Lowell, Massachusetts, United States Community Teamwork Full time

    Job SummaryWe are seeking an experienced Administrative Assistant to provide administrative support to our management team. The successful candidate will be responsible for providing a wide range of administrative and office support to ensure the efficient operation of the department.Key ResponsibilitiesProvide administrative support for management team and...


  • Lowell, Massachusetts, United States International Institute of New England Full time

    Job Title: Case Specialist, Shelter ServicesThe International Institute of New England (IINE) is seeking a highly motivated and detail-oriented Case Specialist to join our Shelter Services team. As a Case Specialist, you will provide case management, public assistance enrollment, and assistance to migrant clients and their families living in temporary...

  • Case Manager

    2 days ago


    Lowell, Massachusetts, United States Community Teamwork Full time

    Job Title:Case Manager - Homelessness SpecialistLocation:Greater Lowell and Merrimack Valley RegionOrganization:Community TeamworkSalary:Starting at $24.34 per hourWork Schedule:37.5 hours per weekAre you passionate about making a positive impact in your community? Community Teamwork is seeking a skilled Case Manager to join our team and help us address...


  • Lowell, Massachusetts, United States Brink's Full time

    Job Title: Armed Transport Security SpecialistOverview:Brink's U.S., a division of Brink's, Incorporated, is the premier provider of armored car transportation, currency and coin processing, ATM servicing and other value-added services to financial institutions, retailers and other commercial and government entities.We have a challenging opportunity for an...


  • Lowell, Massachusetts, United States Vinfen Full time

    Job DescriptionProgram OverviewThe Youth Community Crisis Service (YCCS) program is a 24/7 short stay community-based alternative to hospitalization for youth. Our program provides individualized, short-term crisis stabilization and treatment in a culturally appropriate, youth and family-friendly environment.Job SummaryWe are seeking a Family Support...