Building Performance Team Leader
4 weeks ago
As a key member of the Crunch Fitness - Ypsilanti/Ann Arbor team, the Building Performance Team Leader will play a vital role in driving membership growth and sales. Reporting directly to the General Manager, this individual will be responsible for assisting the Membership Services team in achieving daily, monthly, and annual membership goals.
Key Responsibilities:
Assist the General Manager and Membership Services team in attaining membership goals
Master the membership play and new member tour to create a sense of urgency to join
Model excellence and commitment to the Crunch No Judgment culture while delivering world-class customer service
Coach, train, and develop front desk staff members' sales and customer service skills
Maintain oversight of the front desk department and communicate regularly with department heads
Requirements:
Fluent in English
Proficient reading and writing skills
Excellent customer service skills
Commitment to building community
Experience in outreach efforts, lead generation, and fitness sales
Ability to work with a sense of urgency and flexible hours as needed
Special Skills:
Energy and enthusiasm
Passion for fitness
Ability to work with a 'roll up the sleeves' mentality
Proven track record of achieving and/or exceeding sales goals
Meetings:
Monthly or weekly department meetings and employee training meetings
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