Customer Service Representative

3 days ago


Lafayette, Indiana, United States First Merchants Bank Full time

We are seeking a skilled Customer Service Representative to join our team at First Merchants Bank. This role involves providing high-quality customer service by accurately and efficiently completing bank transactions and suggesting products and services that meet customers' current and future financial needs.

Job Summary

This is a full-time position that requires a strong commitment to delivering exceptional customer experiences. The ideal candidate will be knowledgeable about bank products and have excellent communication skills.

In this role, you will:

  • Provide exceptional customer service by responding to customer requests for banking transactions and answering inquiries with solutions that meet their needs.
  • Contribute to overall banking center operation by balancing cash, daily transactions, vault, and ATM, as well as ensuring compliance with regulations and reporting requirements.
  • Actively participate in a high-performing sales environment by selling bank products, making customer referrals, and participating in daily/weekly meetings and coaching sessions.

To succeed in this role, we require:

  • A High School Diploma or Equivalent.
  • 3 months of sales, cash handling, or related experience.

The estimated salary for this position is $40,000 per year, based on industry standards and market conditions in the location. Benefits include base pay plus bonuses and additional benefits.



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