Customer Service Representative
2 weeks ago
We are seeking a skilled Customer Service Representative to join our team at Carter's/OshKosh. As a Sales Associate, you will be the first point of contact for our customers, providing exceptional service and ensuring a positive shopping experience.
**Job Summary:**
The Sales Associate is responsible for greeting customers, answering questions, and making sales recommendations. This role requires excellent communication skills, a positive attitude, and the ability to work in a fast-paced environment.
**Responsibilities:**
* Greet customers and provide assistance with product styles, features, and benefits
* Confidently resolve customer issues and balance multiple customers in a busy retail environment
* Meet customer needs by assisting with omnichannel sales as needed to ensure a positive shopping experience
* Execute and expedite point of sale/register transactions
* Complete floor replenishment and shipment as needed
* Articulate current promotional events and the brand loyalty program to customers
* Minimize store loss by providing exceptional customer service and maintaining a safe, clean store
**Qualifications:**
* Positive and solutions-oriented mindset
* Demonstrated customer service and engagement skills
* Effective and professional verbal and written communication skills
* Ability to manage multiple tasks at once
**Benefits:**
* Competitive salary: $12-$15 per hour
* Opportunities for advancement and professional development
* Comprehensive benefits package including health insurance, paid time off, and 401(k) matching
* Discounts on Carter's/OshKosh products and services
* A fun and dynamic work environment
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