Customer Service Representative
3 weeks ago
First Merchants Bank is seeking a highly skilled Customer Service Representative to join their team. This role will focus on delivering exceptional customer experiences by accurately and efficiently completing bank transactions, suggesting products and services, and meeting the current and future financial needs of customers.
Salary and BenefitsThe estimated salary for this position is $35,000 - $45,000 per year, depending on experience. Additionally, First Merchants offers base pay plus bonuses, as well as additional benefits.
Responsibilities- Customer Service:
- Respond to customer requests for banking transactions.
- Answer customer inquiries and problems with solutions that meet their current needs.
- Build customer loyalty and advocates.
- Banking Center Operations:
- Balance cash, daily transactions, vault, and ATM.
- Ensure compliance with regulations and reporting requirements.
- Follow information security policy and verification procedures to protect customer privacy.
- Assist with opening and closing the banking center.
- Sales Environment:
- Sell bank products and make customer referrals to support goals.
- Know about all bank products.
- Participate in daily and weekly meetings and coaching sessions.
To be successful in this position, candidates must have a High School Diploma or Equivalent and 3 months of sales, cash handling, or related experience.
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