Customer Service Supervisor

4 weeks ago


Greensboro, United States Kontoor Brands Full time
Customer Service Supervisor Job Description

About the Role:

Kontoor Brands is seeking a highly skilled Customer Service Supervisor to join our team. As a key member of our customer service team, you will be responsible for supervising a team of customer service representatives, ensuring that customer inquiries are resolved efficiently and effectively.

Key Responsibilities:

  • Supervise a team of customer service representatives to ensure that customer inquiries are resolved in a timely and professional manner.
  • Monitor and analyze customer feedback to identify areas for improvement and implement changes to enhance the customer experience.
  • Develop and implement processes to improve customer service efficiency and effectiveness.
  • Collaborate with other departments to resolve customer issues and improve overall customer satisfaction.
  • Provide coaching and training to customer service representatives to ensure they have the skills and knowledge needed to provide excellent customer service.

Requirements:

  • At least 5 years of experience in customer service or a related field.
  • Strong leadership and communication skills.
  • Ability to analyze data and make informed decisions.
  • Experience with customer relationship management software.

What We Offer:

Kontoor Brands offers a comprehensive benefits package, including health insurance, retirement savings, and paid time off. We also offer opportunities for professional growth and development, as well as a collaborative and dynamic work environment.

Why Join Us:

At Kontoor Brands, we are committed to creating a workplace that is inclusive and respectful of all employees. We believe that diversity and inclusion are key to driving innovation and success, and we strive to create a workplace that reflects the diversity of our customers and communities.



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