Service Technician Supervisor

4 weeks ago


Greensboro, North Carolina, United States Industrial Air Full time
Job Description

At Industrial Air, we're seeking a skilled Service Technician Supervisor to join our team. As a key member of our MEP systems team, you'll be responsible for troubleshooting and resolving issues with our customers' building systems.

Key Responsibilities:

  • Diagnose and resolve problems with MEP systems, ensuring timely and cost-effective solutions.
  • Supervise and mentor Service Technicians, promoting a culture of excellence and safety.
  • Collaborate with customers to develop solutions to their concerns, prioritizing their needs.
  • Upsell maintenance contracts to non-contract customers, driving revenue growth.
  • Stay up-to-date with industry developments, leveraging knowledge to improve our services.

Requirements:

  • 6-8 years of MEP service experience in industrial, commercial, and/or building HVAC preventive maintenance.
  • Universal EPA Certification.
  • Basic computer proficiency, including experience with Microsoft and Google products.
  • Exceptional time management skills and ability to communicate complex issues to customers.
  • Capacity to lead and motivate a team, promoting a culture of safety and excellence.

Work Environment:

This role operates primarily in the field, responding to customer calls for service on MEP systems. Jobsite work may involve varying exposure to weather, potentially harmful materials or chemicals, fumes, odors, noise, dangerous machinery, and/or other conditions typically associated with a live construction site.

Physical Demands:

(Approximations on a daily basis)

Standing, Walking: 4-6 Hours

Sitting: 1-2 Hours

Reaching Above Shoulder Height: 2-4 Hours

Working with Body Bent at Waist: 2-4 Hours

Working with Arms Extended at Shoulder Level: 1-2 Hours

Kneeling, Crawling, Squatting: 1-2 Hours

Pushing, Pulling: 1-2 Hours

Twisting, Turning: 2-4 Hours

Driving Company Vehicle: 2-4 Hours

Climbing Ladders, Stairs: 1-2 Hours

Lifting, Carrying without Assistance (Maximum): 50 Pounds

Travel:

This position may require up to 75% of local travel.


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