Guest Service Coordinator
3 weeks ago
As a Customer Experience Associate at Holiday Inn Express & Suites, you will play a critical role in delivering exceptional guest experiences.
This position requires a high level of attention to detail, effective communication skills, and the ability to work collaboratively with the hotel team.
Estimated Salary: $42,000 - $52,000 per year (based on location and experience)
Duties and Responsibilities
- Guest Registration: Welcome guests, register them into the system, and assign rooms.
- Reservation Management: Confirm phone and online reservations, manage room inventory, and ensure seamless check-in and check-out processes.
- Problem-Solving: Respond to guest complaints and concerns, resolve issues promptly and professionally, and escalate to management if necessary.
- Record-Keeping: Maintain accurate records of occupied rooms, guests, and transactions.
Requirements and Qualifications
- Education: High school diploma or equivalent required; post-secondary education an asset.
- Experience: 1-2 years of experience in customer service, hospitality, or a related field.
- Skills: Excellent communication and problem-solving skills, ability to work effectively in a team environment, and proficiency in Microsoft Office applications.
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