Guest Service Coordinator

3 weeks ago


Linden, New Jersey, United States Holiday Inn Express & Suites Full time
About the Role

As a Customer Experience Associate at Holiday Inn Express & Suites, you will play a critical role in delivering exceptional guest experiences.

This position requires a high level of attention to detail, effective communication skills, and the ability to work collaboratively with the hotel team.

Estimated Salary: $42,000 - $52,000 per year (based on location and experience)

Duties and Responsibilities

  1. Guest Registration: Welcome guests, register them into the system, and assign rooms.
  2. Reservation Management: Confirm phone and online reservations, manage room inventory, and ensure seamless check-in and check-out processes.
  3. Problem-Solving: Respond to guest complaints and concerns, resolve issues promptly and professionally, and escalate to management if necessary.
  4. Record-Keeping: Maintain accurate records of occupied rooms, guests, and transactions.

Requirements and Qualifications

  • Education: High school diploma or equivalent required; post-secondary education an asset.
  • Experience: 1-2 years of experience in customer service, hospitality, or a related field.
  • Skills: Excellent communication and problem-solving skills, ability to work effectively in a team environment, and proficiency in Microsoft Office applications.


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