Retail Sales Manager

6 days ago


Philadelphia, Pennsylvania, United States Paper Source Full time
About This Role

We are seeking a highly motivated and experienced Sales Lead to join our team at Paper Source. As a Sales Lead, you will be responsible for creating memorable shopping experiences for our customers, ensuring a vibrant store environment, and driving sales and behaviors that meet our performance targets.

Key Responsibilities
  • Create Memorable Shopping Experiences: Develop and implement strategies to create a consistent, friendly, and informed service experience for our customers.
  • Ensure a Vibrant Store Environment: Execute Visual Merchandising & Replenishment standards to maintain a neat, tidy, shoppable, and inviting presentation.
  • Drive Sales and Behaviors: Leverage key campaigns and services to actively sell and engage with every customer, and help develop employees by sharing knowledge and supporting their understanding of the store.
  • Manage Store Operations: Direct work, manage receiving, returns, and day-to-day processes, and identify opportunities for continuous improvement in operations.
  • Communicate Effectively: Collaborate with the store team, provide feedback, and drive results during assigned Manager on Duty (MOD) segments.
Requirements
  • Excellent Service Standards: Understand and deliver excellent standards of service, and continue to grow knowledge of product/market and current cultural trends.
  • Operational Knowledge: Solid operational knowledge to run the store, and proven experience training employees.
  • Decision-Making Skills: Solid decision-making skills, and proven ability to communicate effectively and work collaboratively.
  • Expected Behaviors: Prioritize customer experience, communicate feedback effectively, work collaboratively with and through others, and delegate effectively.


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