Giant Retail Service Representative

2 days ago


Farmington, Iowa, United States Giant Bicycle Full time
Job Summary

The After Sales Technical Representative is a critical member of the Giant team, dedicated to delivering top-notch customer service to our valued partners. This role involves handling technical inquiries, resolving warranty issues, and ensuring seamless after-sales experiences.

Key Accountabilities
  • Delivers timely responses to retailer, consumer, and sales team inquiries about warranty and technical matters.
  • Leverages inventory management expertise to resolve warranty and after-sales service challenges efficiently.
  • Contributes to the smooth operation of the Giant Service Center.
  • Effectively manages email and voicemail correspondence.
  • Identifies and reports quality issues to the factory, following up as necessary to ensure resolution.
  • Processes warranty claims submitted through the G-Store online platform.
  • Coordinates credit submissions and approvals when required.
  • Packages and dispatches warranty-related items as needed.
  • Procures and stores parts, collaborating with colleagues to ensure efficient logistics.
  • Serves as a technical resource for Giant, Liv, and Momentum branded bike information produced within the last 4 years.
  • Manages warranty returns, including inspections and response coordination.
  • Collaborates in reworks and recalls as necessary.
Essential Skills
  • Demonstrates exceptional technical knowledge of bicycles.
  • Develops strong relationships with customers and colleagues.
  • Excels in high-level computer skills and familiarization with popular software applications.
  • Demonstrates outstanding organizational skills, attention to detail, and a strong work ethic.
  • Maintains a professional demeanor and positive attitude in challenging situations.
  • Effectively communicates both verbally and in writing.
  • Demonstrates problem-solving ability and independence.
  • A minimum of 3 years' experience in the bicycle industry is highly desirable.
  • A passion for outdoor activities is an asset.
  • This is a full-time, non-exempt role that requires a valid driver's license and reliable transportation.


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