Customer Service Representative
14 hours ago
We are seeking a highly motivated Customer Service Representative to join our team at Massage Envy West Farm. As a Customer Service Representative, you will be responsible for delivering an exceptional customer experience while promoting the value of Total Body Care.
Key Responsibilities:
- Provide outstanding customer service and ensure every guest feels valued and understood
- Promote new and expanded services, sell the Massage Envy Wellness Program, and encourage homecare retail purchases based on service provider recommendations
- Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions
- Help grow and retain a client base both in-person and through phone/email outreach
What We Offer:
- Competitive hourly base pay, plus bonuses and commissions
- Company-paid Essential healthcare providing annual physical, access to regular doctor or urgent care offices, a prescription drug program extended to those who regularly work at least 25hrs per week
- Company-paid telehealth services for you and your immediate family with free urgent care prescription medications
- Company-sponsored Connecticare plans available to those who regularly work at least 30 hrs per week
- Company $1,500 contribution to Health Savings Account for those who enroll in Connecticare HSA Major Medical plan
- Company-sponsored dental and vision plans extended to those who regularly work at least 25hrs per week
- Matching 401(k) retirement savings
- Paid time off to those who regularly work at least 20 hrs per week
- Paid sick time off extended to all
- Paid holidays to those who regularly work at least 30 hrs per week
- Employee referral bonus program
- Employee Assistance Program
- A flexible schedule for a better work/life balance
- A free massage, skincare, or stretch session each month
- 40% off products. Some exclusions apply.
- 50% off all additional services
About Us:
Massage Envy West Farm is a growing community of experienced professionals who share your passion for helping others. We're committed to delivering an excellent experience and growing our member base to help more people on their wellness journey.
Estimated Salary Range: $34,560 - $41,632 per year (based on 20-25 hours/week)
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