After Sales Bike Expert
1 day ago
We are seeking an experienced After Sales Technical Representative to join our team at Giant Bicycle. As a key member of our support team, you will be responsible for providing exceptional customer service to our valued partners, including retailers, sales teams, and consumers.
Responsibilities- Provide timely responses to technical inquiries from retailers, consumers, and sales teams.
- Leverage inventory management expertise to resolve warranty and after-sales service issues efficiently.
- Collaborate with the Giant Service Center team to ensure seamless operations.
- Manage email and voicemail correspondence in a timely manner.
- Identify and report quality issues to the factory, following up as necessary to ensure resolution.
- Process warranty claims submitted through the G-Store online platform.
- Coordinate credit submissions and approvals when required.
- Pack and dispatch warranty-related items as needed.
- Procure and store parts, working closely with colleagues to ensure efficient logistics.
- Serve as a technical resource for Giant, Liv, and Momentum branded bike information produced within the last 4 years.
- Manage warranty returns, including inspections and response coordination.
- Collaborate in reworks and recalls as necessary.
- Demonstrates high technical knowledge of bicycles.
- Develops strong relationships with customers and colleagues.
- Excels in high-level computer skills and familiarization with popular software applications.
- Demonstrates high organizational skills, attention to detail, and a strong work ethic.
- Maintains a professional demeanor and positive attitude in challenging situations.
- Communicates effectively both orally and in writing.
- Can problem-solve and work independently.
- A minimum of 3 years' experience in the bicycle industry is preferred.
- An interest in outdoor activities is also preferred.
- This is a full-time, non-exempt position requiring a valid driver's license and reliable transportation.
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