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Service Excellence Representative
2 months ago
Customer Care Representative
Location: Corporate Office
At Value City Furniture, we are committed to enhancing our customers' journey towards their ideal living spaces. Our mission is to deliver a seamless and enjoyable shopping experience for our clients. The Customer Care Representative plays a vital role in achieving this objective. This position is at the forefront of creating an exceptional online customer experience, where dedication to service and accountability are paramount. Most importantly, this individual will embody our company culture and values.
Why You Should Consider Joining Our Team:
- Supportive work environment with approachable leadership and collaborative teams
- Flexible remote work options
- Comprehensive health benefits including medical, dental, and vision
- 401K retirement plan
- Career advancement opportunities within the organization
- Employee discounts at our affiliated brands
Key Responsibilities of the Customer Care Representative:
- Respond to customer inquiries by gathering information, conducting research, and providing accurate responses
- Resolve customer issues by actively listening, researching solutions, and implementing effective resolutions
- Document outcomes and next steps for customer interactions
- Identify and promote additional services by recognizing sales opportunities
- Maintain accurate and timely records in the call center database
- Ensure operational efficiency by adhering to established procedures
- Engage in on-the-job training and educational opportunities
The Ideal Candidate Will Possess:
- A patient and positive demeanor
- Professional communication skills
- Strong computer proficiency (PC and O365)
- The ability to perform well under pressure
- Effective time management abilities
- A preference for independent work
- Self-motivation and adaptability to changing priorities
- A minimum of 1-3 years of experience in customer service, preferably in retail
- Excellent communication skills
- The ability to understand customer cues and emotions
- A passion for problem-solving and providing solutions
- A commitment to customer service and loyalty
- Bilingual skills, particularly in Spanish, are a plus
- A High School Diploma or equivalent experience
If selected for an interview, a detailed job description will be provided. Your interviewer will be available to address any questions regarding your potential role within our organization.