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Assistant General Manager

2 months ago

El Paso, Texas, United States Peachtree Hotel Full time

Job Summary

We are seeking a highly skilled and experienced Assistant General Manager to join our team at Peachtree Hotel. As a key member of our management team, you will be responsible for ensuring the smooth operation of our hotel and providing exceptional service to our guests.

Key Responsibilities

  • Approach all encounters with guests and employees in a friendly, service-oriented manner.
  • Act as an ambassador to the hotel and ensure that guests are receiving an unparalleled guest experience.
  • Remain readily accessible to guests and employees at all times.
  • Make reservations, check-in and check-out guests as needed.
  • Check the guest arrivals for the day, noting any guest requests, complaints and significant events that may require attention.
  • Be aware of the status of the availability of rooms at the hotel on any given day to ensure revenue is maximized.
  • Check any meeting room needs and set-ups for cleanliness, proper set and availability.
  • Maintain effective communications between all hotel departments.
  • Act as Shuttle driver, Housekeeper and problem solver as needed.
  • Monitor all no-show charges, research credit card discrepancies and process chargebacks.
  • Conduct at least one routine inspection of the public areas of the hotel, recognizing and correcting any potential safety hazards and also addressing cleanliness issues.
  • Solicit guest feedback regarding hotel services and facilities and take corrective action to solve any reported deficiencies.
  • Investigate, report and coordinate all hotel accidents that are employee and guest related.
  • Help to grow the business through inquisitiveness at time of reservation and check in and through sales calls and public relations.
  • Assist in the selection and continuous training of staff to provide high quality service to guests.
  • Count all banks and immediately report discrepancies to the General Manager.
  • Inspect guestrooms. Provide feedback to housekeeping and maintenance departments.
  • Update availability information in the Property Management System as required.
  • Assist in evaluating the performance of all employees.
  • Day-to-day management responsibilities including scheduling, motivating, assigning activities, training, and policy and procedural assessment.
  • Must be able to convey information and ideas clearly.
  • Must be able to evaluate and select among alternative courses of action quickly and accurately.
  • Must work well in stressful, high-pressure situations with minimum supervision.
  • Must be effective at listening to, understanding and clarifying the concerns and issues raised by coworkers and guests.
  • Must have the ability to understand complex information, data, etc from contrasting sources and consider, adjust or modify to meet the constraints of that particular need.
  • Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
  • Must be able to work with and understand financial information and date, and basic arithmetic functions.
  • Must have the ability to work various hours and shifts per week, with an average of 40+ hours
  • Other hotel-related duties as required.
  • Maintain regular attendance in compliance with Peachtree Hotel Management standards, as required by scheduling, which may vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working.
  • Comply at all times with Peachtree Hotel Management standards and regulations to encourage safe and efficient hotel operations.