IT Manager

5 days ago

Tucson, Arizona, United States The Westin La Paloma Resort & Spa Full time
About The Westin La Paloma Resort & Spa:

Welcome to one of Arizona's most beloved resorts, where we're dedicated to providing exceptional experiences for our guests and associates alike. Our 250-acre desert resort is nestled in the foothills of Tucson's Santa Catalina Mountains and features 487 rooms and 60,000 square feet of meeting space.

We're seeking a highly skilled IT Services Manager to join our team, responsible for ensuring the proper functioning of our systems. This includes installation and maintenance, as well as providing on-site and on-call support to our associates.

Key Responsibilities:

• Ensure acceptable performance in computing and network systems
• Assist in setting the overall technical vision of the hotel
• Manage vendors to implement and support applications
• Provide end-user support for desktop, laptops, and network-related problems
• Setup computer software and hardware for new/existing staff, including user accounts
• Maintain complete and accurate software/hardware inventory, ensure software licensing compliance
• Monitor server performance, disk space, error logs, and backups of critical systems
• Provide on-call and after-hours service and support for systems, desktops, and network
• Manage telecom system and coordinate repairs and moves/adds/changes with telecom vendors
• Provide support to hotel guests for computer and telecom issues

Requirements:

• 2+ years of work experience in a technical capacity providing end-user support and/or supporting & managing a networked computing environment
• Bachelor's degree preferred
• Experience in hospitality or gaming strongly preferred

Preferred Technical Certifications:

• MCSE, CCNA, CompTIA, A+, etc.
• Experience in Telecommunications/Networking design, implementation, and wiring
• Project Management experience
• Excellent communication and customer service skills. Ability to interact with hotel guests as required.
• Good analytical and problem-solving skills, effective strategic planning, and ability to multi-task.
• Self-motivated and capable of working unsupervised
• Working knowledge of Windows Servers/Clients, Active Directory
• Expert at Microsoft Excel, PowerPoint, and Project
• Ability to successfully handle many diverse projects simultaneously
• Travel required

Benefits:

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental, and financial wellness, creating value in your most important investment - you. For your physical and mental wellness, we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick, and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal, and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. We proudly partner with DailyPay, a voluntary benefit that allows our associates access to their earnings when they want them. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. Applicants with arrest or Conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act.

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