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**Site Operations Engineer II**

2 months ago


Lewisville, Texas, United States Digital Realty Full time
About the Role

We are seeking a highly skilled Site Operations Engineer II to join our team at Digital Realty. As a key member of our Data Center Operations team, you will be responsible for ensuring the smooth operation of our data centers, providing exceptional customer service, and contributing to the development of our operations procedures.

Key Responsibilities
  • Site Operations: Contribute to the daily site operation, including creation and modification of site operating procedures, contribute to creation of change management tickets, creation of timely incident reporting, site maintenance and repairs/inspections to help ensure Digital Realty's data center operations achieve the highest level of availability.
  • Knowledge and Understanding: Gain a complete understanding of the following DLR and site related items: facility layout and operation of MEP systems and the ability to illustrate site specific system one-lines with good accuracy, equipment nomenclature standards and equipment locations, facility drawings and equipment specifications, equipment sequence of operations (SOO's), standard operating procedures (SOP's), and emergency operating procedures (EOP's), customer SLA's and engineering specific lease obligations critical to data center operations, facility top 20 EOP's, BMS alarm functionality, alarm escalation/acknowledgement, and ability to extract data and trends, DLR event management, event escalation, and incident reporting procedures, Computerized Maintenance Management System (CMMS), including the ability to create, edit, implement, and close change management work orders.
  • Incident Reporting and Troubleshooting: Create/edit/resolve/close incident reports following a site incident, ability to effectively troubleshoot site mechanical and electrical systems.
  • Change Management and Maintenance: Ability to be the executor in the site specific change management processes including the creation of Method of Procedures (MOPs) for low risk preventative maintenance and repairs as well as the oversight of those maintenances as they are carried out, ability to efficiently complete rounds/inspections and to detect anomalies during those rounds.
  • Customer Service and Communication: Ability to respond to unplanned events without immediate supervision, ability to effectively communicate with customers and internal stakeholders.
  • Professional Development: Develop or improve SOPs for site specific equipment, gain a good understanding and knowledge of the local customers business and datacenter operation, support various accreditation initiatives, including, but not limited to, SSAE16, SOC2, ISO 27001, etc. as may be required by Digital Realty.
Requirements
  • Experience: At least 3 year of experience in mission critical facilities operating / engineering or equivalent equipment experience including assets associated with mission critical engineering relevant to the specific site.
  • Skills and Knowledge: Hands-on electrical or mechanical skill and competence in the area of non-expertise, strong knowledge of various UPS Systems and architectures, strong knowledge of various cooling systems and architectures, strong understanding of infrastructure redundancy configurations and equipment and their risks (N+1, 2N, ATS/ STS, Failover Scenarios), strong knowledge of energy efficiency principals, strong interpersonal, presentation and communication skills, ability to respond effectively, verbally in writing to sensitive issues, complex inquiries or complaints, detail oriented with strong organizational skills, proficiency in Microsoft Word, Excel and Outlook and familiarity with Microsoft Project, Adobe Acrobat, Visio or AutoCad, basic understanding of emergency situations and escalation processes, strong understanding of Computerized Maintenance Management Systems (CMMS), Data Center Infrastructure Management (DCIM), and power metering systems.
  • Physical Demands: Lift and handle up to 50 pounds, bend, stoop, and stretch as required for placement and retrieval of network devices, materials, or equipment, work under a raised data center floor, climb ladders (up to 16 feet) to reach plenum spaces.