Digital Transformation Manager

1 week ago

Houston, Texas, United States Hawaii Medical Service Association Full time
Job Summary

Job Title: Digital Transformation Manager

Job Type: Full-time

Pay Range: $68,000 - $133,000, position is eligible for an incentive bonus

Job Description:

Overview: We are seeking a highly skilled Digital Transformation Manager to oversee the day-to-day implementation of the member portal strategy, transparency strategy, and member servicing tools at Hawaii Medical Service Association (HMSA).

Key Responsibilities:

  • Manage the member portal and member servicing tools to provide a seamless HMSA experience for customers, providers, and stakeholders.
  • Build, support, and maintain effective communication strategies with enterprise stakeholders and external product vendors/third parties.
  • Lead cross-functional product teams to clarify requirements and delivery expectations with clinical, operational, and business stakeholders.
  • Track, organize, and communicate project status to executive leadership and internal customers.
  • Keep current on emerging digital technologies and digital adoption and engagement trends.
  • Serve as business owner for member-facing tools that consumers use to self-service, such as government mandated tools, mobile apps, and products, and member centric workflows between HMSA systems.
  • Work with vendors, IT, and business areas that use the tool. Obtain feedback from customers, develop and write requirements for enhancements, testing, and implementation.
  • Ensure compliance with mandated requirements by the government and coordinate any changes with laws or government guidance.
  • Collaborate with leaders across the system to produce a user-centric, design-driven portal and tools used for member servicing.
  • Partner with clinical and operational staff to create, understand, and communicate detailed requirements in a meaningful and actionable fashion.
  • Oversee initiation and execution of continuous improvement efforts in coordination with research and deployment teams to optimize digital extension and transformation of services and brand management in the member portal and member servicing tools.
  • Oversee compliance requirements for member tools, and coordinate and document compliance for review submissions and audits.
  • Review audit requests and prepare information to respond. Represent the department in-person or virtual on audit inquiries.
  • Develop correction action plans and respond to findings from the audit.
  • Oversee and track government and BlueCross BlueShield Association Transparency mandates and requirements for the department.
  • Ensure that member-related tools and functions align with HMSA's consumer engagement vision.
  • Oversee implementation of existing and new requirements and work with multiple HMSA business areas to ensure compliance with government mandates.
  • Design, coordinate, and perform audits of key functions and enhancements to ensure data and process integrity.
  • Direct resolution of identified issues and monitor measures to ensure that improvements are maintained.
  • Select, motivate, train, and develop staff within agreed policies and practices to maintain an effective workplace capable of meeting its objectives.
  • Communicate job expectations: planning, monitoring, appraising, and reviewing job contributions.
  • Communicate all operating policies and/or issues at departmental meetings.
  • Conduct timely compilation and dissemination of individual employee performance statistics, and development of people in roles.
  • Perform all other miscellaneous responsibilities and duties as assigned or directed.

Requirements:

  • Bachelor's degree and five years of related work experience; or equivalent combination of education and work experience.
  • One year of leadership or supervisory experience.
  • Effective written and verbal communication skills.
  • Strong knowledge of technical requirements.
  • Demonstrated project and process management skills.
  • Basic working knowledge of Microsoft Office Outlook and PowerPoint.
  • Intermediate working knowledge of Microsoft Office Word and Excel.

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