IT Support Specialist

1 week ago


St Louis, Missouri, United States People's Family of Corporations Full time
About the Role:

As a key member of our IT team at People's Family of Corporations, you will be responsible for providing top-notch technical support to our staff. This includes troubleshooting and resolving issues with operating systems, software, hardware, and networking systems.

Key Responsibilities:
  • Monitor and respond to IT requests in a timely and effective manner.
  • Manage user identities in Active Directory and Office 365.
  • Provide daily on-site support for computing desktops, including operating system, software installation, maintenance, and hardware.
  • Set up and configure new employee accounts and IT equipment efficiently.
  • Assist and train new employees on basic IT processes.
  • Collaborate with higher-tier support on planning and issue resolution as needed.
  • Evaluate IT requirements and make recommendations for equipment.
  • Maintain department IT equipment and software inventory.
  • Maintain confidentiality of all information, policies, and procedures as required by HIPAA protocols.
  • Participate in special projects as needed.

Requirements:
  • Bachelor's degree in an IT-related field preferred; High School diploma or equivalent required.
  • Experience using ticketing software.
  • Experience with Microsoft 365 environments.
  • Ability to diagnose and resolve basic computer/technical issues.
  • Excellent verbal and written communication skills.
  • Keen attention to detail, memory of patterns, and interest in problem-solving.
  • Strong Microsoft Outlook, Excel, and Word skills and experience setting up mobile devices.
  • Ability to plan, prioritize, and organize work.
  • Ability to solve problems and achieve objectives with capacity building.
  • Ability to work independently and with initiative, combined with skills for thriving in a team environment to achieve shared goals.
  • Ability to follow instructions.
  • Ability to function as part of a cross-disciplinary team and work effectively in collaboration with diverse groups of people.
  • Strong adaptive skills.

Additional Requirements:
Willingness to participate in an on-call rotation and provide after-hours support as necessary.

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