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Shelter Program Supervisor

2 months ago

Salt Lake City Utah, United States The Road Home Full time
About Us

The Road Home has been a pivotal organization in the fight against homelessness since its inception in 1923. Our mission is to provide essential services such as emergency shelters, supportive programs, and housing-first rental assistance, helping individuals and families transition from homelessness back into their communities.

We are in search of dedicated and empathetic individuals who are passionate about making a positive impact in the lives of others.

Position Overview

The Shelter Program Supervisor will lead the daily operations of the St. Vincent's Overflow Shelter Program, ensuring adequate staffing and smooth functioning of shelter activities. Responsibilities include overseeing guest check-ins, security measures, bed management, and incident response, all while adhering to established protocols and service strategies.

This role requires fostering creativity and problem-solving among staff and guests, streamlining processes to expedite the transition out of homelessness for those we serve. The Supervisor will actively seek and value input from both guests and staff, embodying ethical and professional standards in service delivery and guest relations.

Providing individualized support to guests while respecting their rights, confidentiality, and dignity is paramount. Reasonable accommodations will be considered for individuals with disabilities to perform essential functions.

Key Responsibilities
  • Oversee shift operations to effectively meet the needs of individuals experiencing homelessness.
  • Collaborate with various departments and community partners to enhance guest services.
  • Implement Trauma-Informed Care principles in service delivery.
  • Conduct administrative tasks, including data collection, program evaluation, and resource development.
  • Contribute to The Road Home's leadership team by addressing staff and guest concerns and improving service quality.
  • Maintain a safe and clean environment for guests and staff, communicating facility needs to management.
  • Identify community resources that best serve our guests' needs.
Staff Management
  • Supervise a team of approximately 6 Housing Advocates at the St. Vincent's Winter Overflow Shelter Program.
  • Ensure accurate data entry and reporting standards are met.
  • Support staff development through coaching and training.
  • Lead shift transitions and participate in required meetings.
Qualifications

Experience working with diverse and vulnerable populations is preferred, along with at least one year of supervisory experience. Candidates should demonstrate a commitment to understanding diverse communities and the principles of housing-first and harm reduction approaches.

Physical requirements include the ability to lift 25 pounds and to remain mobile for extended periods.

Benefits

The Road Home offers a comprehensive benefits package for both full-time and part-time employees, including:

  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (403B with contributions and matching)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Employee Assistance Program
  • Free Training & Development Opportunities

The Road Home is an Equal Opportunity Employer committed to diversity, equity, and inclusion, recognizing that a diverse team strengthens our organization and enhances the experiences of those we serve.