Wound Care Process Customer Service Specialist
1 week ago
We are seeking a dedicated Process Customer Service Representative to support our customers in the wound care process. In this role, you will provide accurate and timely support to patients, referral sources, and employees by performing tasks related to patient care and third-party reimbursement.
Key Responsibilities- Process new orders, respond to questions, and resolve issues in a timely manner to ensure patient, referral, and employee satisfaction.
- Collect co-pays and deductible amounts, conduct insurance verification and eligibility for services/products, and obtain authorization and qualification documentation.
- Develop and maintain a working knowledge of current Medicare, Medicaid, insurance regulations, and FDA/DOT and JCAHO guidelines.
- Provide education to referral sources, patients, and employees on qualifications for service and 3rd-party billing.
- Work extensively with eIntake proprietary system and perform other duties as assigned.
- High school diploma or GED equivalent, required.
- Experience in medical field and administrative record management, preferred.
- Experience with medical billing practices and of billing reimbursement, preferred.
- Knowledge of insurance policies and requirements, preferred.
- Medical terminology, preferred.
- One year of related work experience, preferred.
- Strong customer service background, preferred.
- Accurately perform simple mathematical calculations.
- Effectively communicate in English; both oral and written.
- Interpret a variety of communications (verbal, non-verbal, written, listening and visual).
- Maintain confidentiality, discretion, and caution when handling sensitive information.
- Multi-task along with attention to detail.
- Self-motivation, organized, time-management, and deductive problem-solving skills.
- Sense of urgency and responsiveness to physicians, location employees, and patients.
- Work independently and as part of a team.
- 401k.
- Medical, Dental, and Vision.
- Life Insurance and Disability.
- Generous Paid Time Off and Paid Holidays.
- Employee Discount Program.
- Employee Recognition Program.
- Bonus and Incentive Opportunities.
- Mileage reimbursement (when applicable for the position).
- Telephone reimbursement (when applicable for the position).
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