Executive Director of Operations

4 days ago

Berlin, United States BLACKHAWK INDUSTRIAL OPERATING CO Full time
Job Description

Job Summary: We are seeking a highly skilled and experienced Executive Director of Operations to lead our company's efforts in developing and executing a coherent strategy to achieve our goals and mission.

Key Responsibilities:

  • Leadership and Strategy: Develop and execute a comprehensive strategy to drive business growth, improve operational efficiency, and enhance customer satisfaction.
  • Team Management: Direct, coordinate, and oversee the joint efforts of the Customer Service, Technical Sales, and Warehouse teams to ensure seamless delivery of our value proposition.
  • Financial Management: Build and execute a financial plan to reach assigned targets for sales, net profits, and return on assets, monitoring progress and implementing adjustments as needed.
  • Sales and Customer Service: Drive the overall growth of profit center sales and income by establishing and maintaining a productive sales team, providing them with the necessary resources, knowledge, training, and coaching to execute our sales and customer service processes.
  • Analytics and Decision Making: Apply sound analytics and decision-making practices to evaluate and choose suitable investments of company resources and assets, monitoring and safeguarding people, working capital, plant, and equipment.
  • Brand and Distribution: Champion and deliver our brand and distribution promise to customers, prospects, and supplier partners locally and nationally, supporting all company-wide business initiatives.
  • Process Improvement: Develop and maintain productive working relationships with cross-functional teams to support the achievement of local and company goals, collaborating to continually improve processes and practices.
  • ISO and Staff Development: Provide leadership in supporting the ISO documentation process and work with Human Resources to develop growth opportunities for staff.

Qualifications:

  • Business Development Skills: Strong business development skills, including the ability to configure, negotiate, and close on commercially viable solutions.
  • Critical Thinking and Problem Solving: Critical thinking and problem-solving skills to evaluate and choose suitable investments of company resources and assets.
  • Coaching and Talent Development: Coaching and talent development skills to develop and maintain a productive sales team.
  • Financial and Business Acumen: Strong financial and business acumen to build and execute a financial plan.
  • Interpersonal and Motivational Skills: Strong interpersonal and motivational skills to drive cross-functional efforts and deliver solutions and targeted results.
  • Manufacturing and Industrial Distribution: Good understanding of manufacturing and industrial distribution to drive business growth and improve operational efficiency.
  • Time and Resource Management: Highly effective time and resource management skills to prioritize tasks and manage multiple projects.
  • Communication Skills: Excellent verbal and written communication skills to communicate with customers, prospects, and supplier partners.

Supervisory Responsibilities:

  • Account Managers and CSR Managers: Direct supervisory responsibility of Account Managers and CSR Managers.

Education and Experience:

  • High School Diploma or Equivalent: High school diploma or equivalent required.
  • Bachelor's Degree in Related Area: Bachelor's degree in a related area preferred.
  • 10 Years of Experience: 10 years of previous experience in a similar position.
  • Direct P&L Responsibility: Direct P&L responsibility.

Work Environment:

  • Physical Demands: Employee is regularly required to speak and understand English, stand, walk, sit, use hands to finger, handle or feel objects, tools, or controls; reach with hands and arms. Employee is required to use a computer and other equipment.
  • Lifting and Moving: Employee frequently lifts and/or moves up to 50 pounds. Specific vision abilities include close vision and the ability to clearly focus vision.

PPE Required:

  • Eye Protection, Ear Protection, and Steel-Toed Shoes: Eye protection, ear protection, and as required by customer, steel-toed shoes and head protection.

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