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Director of Homeowner Services

1 month ago

Durham, North Carolina, United States Habitat for Humanity Full time
Job Summary

This is a senior leadership position within Habitat for Humanity of Durham, requiring a strong representative of the organization in all interactions. The Director of Homeowner Services will implement the application process, ensuring compliance with mortgage lending regulations and strategic plan alignment.

Key Responsibilities
  • Streamline and review application processes for homeownership, repairs, and homeowner incubation programs.
  • Maintain TILA & RESPA loan originator certification and ensure compliance with departmental and organizational policies.
  • Oversee and manage HomeOwner Services Manager, Post Purchase Engagement Specialist, and HomeOwner Services Specialist positions.
  • Facilitate HomeOwner Services and Support Committees and conduct formal interviews with home buyers.
  • Provide pre and post-closing budget instructions and evaluate, revise, and implement required training and/or counseling programs for homeowners.
  • Evaluate, authorize, and recommend approval of loan applications and maintain compliance with underwriting guidelines.
  • Oversee/Underwrite all Habitat and secondary loans for borrowers and manage the closing process with partner family, staff, and closing Attorney.
  • Manage the Repair application process, file bankruptcy claims, and oversee the foreclosure process.
  • Monitor and manage delinquency and follow-up on mortgages in Habitat's loan portfolio.
  • Intervene in critical family situations as required and prepare and present required information to Habitat's Board of Directors and its subcommittees.
  • Prepare work plans with HomeOwner Services staff and communicate with and maintain relationships with other agencies involved with Habitat families.
  • Lend support and serve as a resource to neighborhood organizations where Habitat is involved.
  • Attend community events and meetings as needed and be an active member of Habitat's Leadership team.
  • Create and adhere to an annual HomeOwner Services departmental budget and perform other duties as assigned by the CEO.
Requirements
  • BA/BS preferred plus pass certification as a Qualified Loan Originator or ability to certify within 6 months of employment.
  • 5+ years of supervisory/management experience and experience with a leadership team.
  • Ability to efficiently and effectively organize work and time, demonstrated ability to work in an office and in neighborhoods with frequent interruptions, and must be a self-starter.
  • Nonprofit management experience preferred, strong experience with MS Office Suite with focus on Excel, and strong communication, planning, and organizational skills.
  • Bring an energetic, collaborative, and flexible style with a strong service and team-player mentality, ability to work in a cross-functional, fast-paced work environment, and interest in and commitment to affordable housing.
Work Environment

This position will be based in Durham Habitat's office, with regular meetings and visits outside of the office. A flexible schedule is needed, as this is not a 9-5, Monday-Friday job. There will be weeknight and weekend commitments.

The Director of HomeOwner Services will be committed to the philosophy of Habitat and have organizational skills and the ability to work with minimum supervision. You should be able to communicate effectively with people of all levels and represent Habitat in the greater community.

You must have the ability to work within an MS Windows environment with proficiency in Word, Excel, and the capacity to work with the database software as required.

Compensation will be negotiated within Durham Habitat's overall compensation structure commensurate for a coordinator/specialist level position. Health and retirement benefits are included.