Enterprise Services Manager

2 weeks ago


Chicago, Illinois, United States Qualtrics Full time
About This Role

We are seeking an experienced Enterprise Services Manager to join our team at Qualtrics. As a key member of our organization, you will be responsible for leading a team of Technical Account Managers (TAMs) to deliver high-touch technical support and technology configuration services for our Financial Services customers.

This role requires a strong leader who can build and lead high-performing teams, drive operational best practices, expand Experience Management adoption, and provide a world-class customer experience to our enterprise customers.

Key Responsibilities
  • Lead a team of TAMs to deliver high-touch technical support and technology configuration services for our Financial Services customers.
  • Manage team capacity, forecasting, financial performance, and resource allocation.
  • Help hire, onboard, train, and retain top talent.
  • Provide coaching and mentorship to guide career development for TAMs.
  • Work closely with cross-functional counterparts to identify and drive initiatives to improve the customer experience.
  • Collaborate with the Product team to bring unique insights on real-world client needs to shape the Product roadmap.
  • Communicate team impact and results to key partners and act as an advocate for the team within Qualtrics and to external customers.
Requirements
  • 8+ years of professional experience.
  • 3-5 years of direct client management experience.
  • Prior leadership experience, including building and leading teams.
  • MBA or advanced degree from a top-tier university.
About Qualtrics

Qualtrics is a leading Experience Management platform that helps organizations deliver exceptional frontline experiences, build high-performing teams, and design products people love. We are committed to creating a workplace that is inclusive, diverse, and empowering for all employees.

We believe that success comes through teamwork and collaboration, not through individual success. You win when the team wins.

At Qualtrics, we offer a range of benefits and perks, including wellness reimbursement, experience bonus, life and health insurance, and a hybrid work model that allows you to work from anywhere.



  • Chicago, Illinois, United States Discover Financial Services, Inc. Full time

    Job Title: Senior Manager Enterprise Risk ManagementDiscover Financial Services, Inc. is seeking a highly skilled Senior Manager Enterprise Risk Management to join our team. As a key member of our risk management function, you will play a critical role in identifying, assessing, and mitigating risks that could impact our business.Key...


  • Chicago, Illinois, United States Exela Enterprise Solutions Full time

    Job SummaryWe are seeking a highly skilled and experienced Customer Service Team Lead to join our team at Exela Enterprise Solutions. As a Customer Service Team Lead, you will be responsible for leading a team of customer service representatives and ensuring that they provide the highest level of service to our customers.Key ResponsibilitiesLeadership: Lead...

  • Enterprise Architect

    2 weeks ago


    Chicago, Illinois, United States NTT DATA Services Full time

    Enterprise Architect / Solution ExecutiveNTT DATA Services is seeking a highly skilled Enterprise Architect / Solution Executive to join our Client Growth team. This role will work remotely from your home office located within the US with travel required to meet with clients as necessary.About the RoleThe Enterprise Architect / Solution Executive supports...

  • Enterprise Architect

    3 weeks ago


    Chicago, Illinois, United States NTT DATA Services Full time

    About the RoleWe are seeking an experienced Enterprise Architect to join our Client Growth team at NTT DATA Services. As a key member of our team, you will play a critical role in shaping the future of our clients' businesses by designing and delivering innovative technology solutions.Key ResponsibilitiesEngage with clients to understand their business...


  • Chicago, Illinois, United States KPMG Full time

    Join KPMG's Advisory Practice as a Manager in Enterprise SolutionsWe are seeking a seasoned professional to lead our Enterprise Solutions team in delivering high-quality services to our clients. As a Manager in Enterprise Solutions, you will be responsible for leading multiple client service delivery teams, utilizing your technical and industry knowledge to...


  • Chicago, Illinois, United States eTek IT Services, Inc. Full time

    Job Title: Enterprise Engineer IVJob Summary:We are seeking an experienced Enterprise Engineer IV to join our team at eTek IT Services, Inc. The successful candidate will be responsible for providing technical expertise in hardware solutions to strengthen the reliability, efficiency, and performance of our enterprise infrastructure.Key...


  • Chicago, Illinois, United States VelocityEHS Full time

    Job Title: Enterprise Account ManagerVelocityEHS is seeking an experienced Enterprise Account Manager to join our team. As an Enterprise Account Manager, you will be responsible for managing and growing existing customer relationships, identifying new business opportunities, and developing strategic plans to drive revenue growth.Key Responsibilities:Manage...


  • Chicago, Illinois, United States Sprout Social Full time

    About the RoleWe are seeking a highly motivated and results-driven Enterprise Account Manager to join our Sales & Success team at Sprout Social. As an Enterprise Account Manager, you will be responsible for prospecting, developing, and closing sales opportunities with new and existing customers in the enterprise segment.Key ResponsibilitiesProspect and...


  • Chicago, Illinois, United States Tata Consultancy Services Full time

    Job Title: IBM FileNet ArchitectAbout the Role:We are seeking a highly experienced IBM FileNet Architect to join our team at Tata Consultancy Services. As a key member of our enterprise architecture team, you will be responsible for designing and implementing scalable, efficient, and secure FileNet architectures for our clients.Key...


  • Chicago, Illinois, United States Chicago Public Schools Full time

    Job Summary:The Manager of Enterprise Solutions Architecture will lead, develop, and execute the enterprise architecture approach for the Chicago Public Schools Information & Technology Services Department. This position will proactively and holistically help guide the District through transformation and optimization initiatives by assisting with planning,...


  • Chicago, Illinois, United States Chicago Public Schools Full time

    Job Summary:The Manager of Enterprise Solutions Architecture will lead the development and execution of the enterprise architecture approach for the Chicago Public Schools Information & Technology Services Department. This position will proactively guide the District through transformation and optimization initiatives by assisting with planning, designing,...


  • Chicago, Illinois, United States DRW Full time

    Job Title: Enterprise Applications ManagerAt DRW, we're looking for a skilled Enterprise Applications Manager to join our team. As an Enterprise Applications Manager, you'll be responsible for the management and support of a portfolio of business applications and technology solutions.Key Responsibilities:Provide leadership and manage the day-to-day work...


  • Chicago, Illinois, United States DRW Full time

    Job Title: Enterprise Applications ManagerDRW is a diversified trading firm with a strong presence in the global markets. We are seeking an experienced Enterprise Applications Manager to join our team.Job Summary:The Enterprise Applications Manager will be responsible for the management and support of a portfolio of business applications and technology...


  • Chicago, Illinois, United States Chicago Public Schools Full time

    Job SummaryThe Manager of Enterprise Solutions Architecture will lead the development and execution of the enterprise architecture approach for the Chicago Public Schools Information & Technology Services Department. This position will help guide the District through transformation and optimization initiatives by assisting with planning, designing,...


  • Chicago, Illinois, United States DRW Full time

    Job Title: Enterprise Applications ManagerDRW is a diversified trading firm with a strong presence in the global markets. We are seeking an experienced Enterprise Applications Manager to join our team.Key Responsibilities:Manage and support a portfolio of business applications and technology solutions.Oversee the architecture, support, maintenance,...


  • Chicago, Illinois, United States eTek IT Services, Inc. Full time

    Job Title: Enterprise Hardware Solutions SpecialistJoin eTek IT Services, Inc. as an Enterprise Hardware Solutions Specialist and play a critical role in strengthening the reliability, efficiency, and performance of our enterprise infrastructure. As a technical expert, you will be responsible for implementing reliable hardware solutions that maintain the...


  • Chicago, Illinois, United States 1WorldSync Full time

    Job Title: Enterprise Account Manager1WorldSync is seeking an experienced Enterprise Account Manager to join our team. As an Account Manager, Enterprise, you will play a key role in renewing and upselling existing accounts for 1WorldSync.Responsibilities:Build and maintain strong relationships with existing customersDevelop and execute strategic account...


  • Chicago, Illinois, United States DRW Full time

    Job SummaryDRW is a diversified trading firm seeking an experienced Enterprise Applications Manager to lead the management and support of a portfolio of business applications and technology solutions. As a key member of our Technology team, you will be responsible for the architecture, support, maintenance, deployment, and enhancement of third-party software...


  • Chicago, Illinois, United States SPECTRAFORCE Full time

    About the RoleWe are seeking an experienced Enterprise Content Management Architect to join our team at SPECTRAFORCE. As a key member of our team, you will be responsible for designing, developing, and implementing enterprise content management systems using IBM FileNet.Key ResponsibilitiesDesign and develop enterprise content management systems using IBM...

  • Product Manager

    2 weeks ago


    Chicago, Illinois, United States Measured Full time

    About the RoleAt Measured, we're on a mission to help DTC brands grow by identifying media's incremental contribution to business outcomes. As a Principal Product Manager, you'll lead product strategy and execution for the development of platform and services for our Enterprise customer segment.ResponsibilitiesDevelop and implement a comprehensive enterprise...