Automotive Service Advisor

1 week ago


Farmington, New Mexico, United States ZIEMS Ford Corners Inc Full time
Service Advisor Job Description

Ziems Ford Quick Lane is seeking a skilled Service Advisor to join our team. As a Service Advisor, you will be the first and last point of contact for our customers, responsible for greeting them, listening to their vehicle issues, and communicating with our team of technicians to ensure their needs are met.

Key Responsibilities:
  • Meet with customers to determine their vehicle repair needs and provide solutions
  • Build strong relationships with customers to increase satisfaction and loyalty
  • Maintain a professional image and adhere to company standards for customer service and quality control
  • Monitor the progress of vehicle repairs and update customers regularly
  • Oversee technicians working on customer vehicles, ensuring efficient use of time and resources
  • Participate in quality control and contribute to the development of standard operating procedures
Requirements:
  • Automotive service advisor experience preferred
  • High school diploma or equivalent
  • Valid driver's license and clean driving record
  • Accredited training in service advisor skills, customer satisfaction, and quality control
  • Ability to read, write, and speak English fluently
  • Ability to concentrate and accomplish tasks despite interruptions
  • Multitasking skills
  • Proficient use of computers and business machines

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