Customer Experience Specialist for Auto Repairs

2 weeks ago


Southaven, Mississippi, United States DeSoto Collision Center Full time
What You Will Do:
As a Collision Center Customer Service Representative, you will be the first point of contact for many of our customers. Your primary responsibility will be to provide exceptional customer service, ensuring that our clients feel valued and supported throughout the repair process.

Your day-to-day tasks will include greeting and assisting customers, scheduling repairs, managing accounts receivable collection balances, and providing general administrative support to the Manager and Estimator positions. You will also be responsible for monitoring work volume scheduled for the center, maintaining a broad knowledge base of insurance partner requirements, and obtaining information from morning admin meetings to follow up on assigned action items.

Key Requirements:
  • Valid Driver's License
  • Minimum of two years of related customer service experience preferred
  • Demonstrated computer/software proficiency
  • Excellent sales abilities and overall communication skills (verbal and written)

Estimated Salary Range: $45,000-$55,000 per year based on experience and qualifications.

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