DeSoto Collision Team Member
2 weeks ago
We are a locally owned, family business serving the Southeastern Tennessee and North Mississippi areas. Our mission is to provide top-notch auto body repairs and exceptional customer service. We consistently deliver this promise through our commitment to attracting and retaining talented, long-term employees at every level within our organization.
Job Description:
The Collision Center Customer Service Representative is responsible for providing superior customer service to DCC customers throughout the repair process. This includes greeting and assisting customers, scheduling repairs, managing accounts receivable collection balances, and providing general administrative support to the Manager and Estimator positions.
Responsibilities:
- Consistently gather customer information and provide basic information about DCC's services
- Accept feedback and coaching on continuously improving sales skills, and give feedback to other team members
- Monitor work volume scheduled for the center, maintaining a broad knowledge base of insurance partner requirements
- Obtain information from morning admin meetings and follow up on assigned action items to properly update customers
Requirements:
- Valid Driver's License
- Minimum of two years of related customer service experience preferred
- Demonstrated computer/software proficiency
- Excellent sales abilities and overall communication skills (verbal and written)
Estimated Salary Range: $45,000-$55,000 per year based on experience and qualifications.
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