Collision Center Customer Service Liaison

6 days ago


Southaven, Mississippi, United States DeSoto Collision Center Full time

Company Overview

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We are an equal opportunity employer committed to attracting and retaining talented employees. Our mission is to provide top-notch auto body repairs and exceptional customer service.

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About Us

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DeSoto Collision Center is a locally owned, family business serving the Southeastern Tennessee and North Mississippi areas. We consistently deliver our promise through our commitment to our team members at every level within our organization.

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Job Summary

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The Collision Center Customer Service Representative is responsible for providing superior customer service to DCC customers throughout the repair process. The position helps to manage the center's volume, handles customer payments, and maintains accounts receivable collection balances in line with DCC's standards.

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Key Responsibilities

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  • Gather customer information and provide basic information about DCC's services.">
  • Accept feedback and coaching on continuously improving sales skills and give feedback to other team members.">
  • Answer phones, schedule repairs, type correspondence, prepare reports, data entry, billing, and filing.">
  • Provide general administrative support to the Manager and Estimator positions.">
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Requirements

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To be successful as a Collision Center Customer Service Representative, you should have:

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  • A valid driver's license.">
  • Minimum of two years of related customer service experience preferred.">
  • Demonstrated computer/software proficiency.">
  • Excellent sales abilities and overall communication skills (verbal and written).">
  • Demonstrated detail orientation and ability to manage multiple tasks simultaneously.">
  • Predictable and reliable attendance required.">
  • Ability to work with general guidance and direction.">
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Salary and Benefits

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This full-time position offers a competitive salary range of $35,000-$45,000 per year, depending on experience, plus benefits, including health insurance, paid time off, and opportunities for professional growth.



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