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Customer Service Representative

2 months ago


Atlanta, Georgia, United States Toyota Racing Development USA, Inc. Full time
Job Summary

We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Toyota Racing Development USA, Inc. in Alpharetta, GA. As a key member of our Customer Service and Call Center team, you will be responsible for providing exceptional customer experiences through prompt and professional communication.

Key Responsibilities
  • Respond to inbound communications from customers, dealers, and financial institutions in a timely and service-oriented manner.
  • Provide accurate payment-related information and process phone payments and website inquiries.
  • Retrieve pay-off information from the system and clearly communicate to the caller the amount and steps required to complete the transactions.
  • Review customer history and, where appropriate, waive late charges, grant and process retail extensions, and make payment arrangements within established guidelines.
  • Work with other departments to resolve customer account issues, including lockbox investigation of misapplied customer payments, title issues, insurance, collections, and end of lease processing.
  • Document all activities in a clear and concise manner using the appropriate systems and in accordance with established procedures.
Requirements
  • Previous experience in a customer-facing role, sales, or call center environment preferred.
  • Excellent verbal communication and interpersonal skills required.
  • Ability to work evening shifts and between the hours of 8am-8pm Monday through Friday.
  • Strong organizational skills and attention to detail.
  • B.A./B.S. degree or related work experience preferred.
  • Working knowledge of Microsoft Office applications (Word, Excel, Outlook).
  • PC keyboarding and navigation skills between various programs and systems are required.
What We Offer
  • A work environment built on teamwork, flexibility, and respect.
  • Professional growth and development programs to help advance your career, as well as tuition reimbursement.
  • Vehicle purchase and lease programs.
  • Comprehensive health care and wellness plans for your entire family.
  • Flextime and virtual work options (if applicable).
  • Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from Toyota regardless of whether you contribute.
  • Paid holidays and paid time off.
  • Referral services related to prenatal services, adoption, childcare, schools, and more.
  • Flexible spending accounts.
  • Relocation assistance (if applicable).
Belonging at Toyota

We are proud to be an equal opportunity employer that celebrates the diversity of the communities where we live and do business. We value unique human experiences and respect for all is our North Star. Toyota is proud to have 10+ different Business Partnering Groups across 100 different North American chapter locations that support team members' efforts to dream, do, and grow without questioning that they belong.