Customer Service Representative

1 month ago


DeKalb, Illinois, United States Sonoco Full time
About Sonoco

Sonoco is a global leader in packaging solutions, with a rich history of innovation and a commitment to excellence. Our talented people are at the core of our growth, constantly reinventing the Sonoco wheel with brilliant solutions every year.

Job Summary

We are seeking a highly skilled and customer-focused individual to join our Customer Service Team as a Customer Service Representative. As a key member of our team, you will be responsible for handling customer inquiries and concerns, maintaining accurate records, and ensuring timely order fulfillment.

Key Responsibilities
  • Handle customer questions and concerns regarding order status and related issues
  • Maintain accurate customer files, both physical and digital
  • Coordinate with production to ensure timely order fulfillment
  • Quote customers pricing, enter new customer projects, and implement corrective actions
  • Prepare sample orders for sales staff and customers
  • Provide exceptional customer service and support
Requirements
  • High School diploma or equivalent required
  • Two years' experience in an office setting and multi-line phone system preferred
  • Bilingual ability (English/Spanish) verbal and written skills preferred
  • Proficient in Microsoft Office tools (Excel, Word, Outlook, etc.)
  • Professional dress required for front office environment
Benefits

Sonoco offers a comprehensive total rewards package, including competitive pay and benefits. Benefits include medical, dental, and vision coverage, 401(k) retirement plan, wellbeing tools and resources, paid time off, and holidays.

Equal Opportunity Employer

Sonoco is an equal opportunity employer and strictly prohibits discrimination against employees, applicants, or any other covered persons because of race, color, religion, national origin, sex, pregnancy, sexual orientation, marital status, gender identity or expression, age, disability, genetic information, veteran status, or any legally protected characteristic.



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