Customer Service Director

6 days ago


Oklahoma City, Oklahoma, United States One United USA Full time
Job Title: Customer Service Manager

As a Customer Service Manager at OneUnited Bank, you will be responsible for overseeing the day-to-day operations of our retail store, ensuring exceptional customer service, and driving sales growth. Your leadership skills will be put to the test as you manage a team of staff, prioritize tasks, and maintain a high level of quality service to our customers.

Key Responsibilities:
  • Direct daily operations, maintaining adequate staff and supervising all branch staff and branch balancing settlements.
  • Ensure proper cash requirements and assign routine tasks to subordinates.
  • Monitor completion of all routine activities, control operating charge-offs, and maintain a desired level of quality service to customers.
  • Manage the accurate and timely filing of currency transaction reports (CTR's) and participate in community and business organizations.
  • Assist in developing and implementing methods to attain sales goals and recommend branch procedural improvements.
Requirements:
  • Associate's Degree or equivalent required, Bachelor's Degree preferred.
  • A minimum of 5 years of banking experience, including some time in a leadership role.
  • Proven sales and leadership skills.
What We Offer:

We are an equal opportunity employer and offer a competitive salary range of $50,000-$55,125 per year, as well as opportunities for professional growth and development.



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